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Todd Liles of Service Excellence Training answers the question “How can I increase sales my business by training with SET?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and …
Dale Kujawski, HVAC Owner, speaks on growing service department with team training
What big idea will you and your team take from this training series: "Clean up service department. Start a stronger training program."
What did you like most about this training series: "Service …
The Power of a Mentor in an Independent Contracting Company
Mentorship in life and inside HVAC, plumbing, or electrical independent contracting companies is a continual process in the lives of developing leaders.
Brainstorming in the Independent Contracting World
In this short clip, Gina Trapani offers some great advice on how to maximize your brainstorming and creativity skills as well as how you can involve your team in the creative process to better your …
Do you know how to Motivate your Independent Contracting Team?
Do you know how to motivate your independent contracting team?
Part 5-Overcoming the 5 Obstacles of Every Sale
Overcoming the “No Trust” obstacle centers around service excellence that is provided by dedicated and professional team members. Just like all five of the major obstacles, this obstacle is most …
Nick Green, HVAC Service Technician, gains a wealth of knowledge
What big idea will you and your team take from this training series: "The options guide with multiple plans."
What did you like most about this training series: "It was fun and energetic, but laid …
Arthur Rodriguez, HVAC Manager, speaks on inspiring training with Terry
What big idea will you and your team take from this training series: "The best class of I have ever been to."
What did you like most about this training series: "Terry is inspiring and …
Chris Price, HVAC Technician, speaks on gaining new training tools
What big idea will you and your team take from this training series: "Formulas used in class."
What did you like most about this training series: "Control of class- didn't let class interupt …
Eddie Blanchard, HVAC Owner, explains how training will add to company success
Eddie Blanchard is an owner of an HVAC Independent Contracting Company called 72 Degrees Heating & Air located in Sanford, NC. Eddie was kind enough to provide the Service Excellence Training team …
Kenneth Floyd, HVAC Technician, speaks on how Terry offers something different
What big idea will you and your team take from this training series: "Formulas, entry script, closing script, recommendations."
What did you like most about this training series: "The energy."
Rich Hagberg, HVAC Technician, learns to make a better presentation to clients
What big idea will you and your team take from this training series: "Show clients on paper how much an old system will cost them & using the system snapshot to supplement."
What did you like most …
Ted Arnzen, HVAC Technician, speaks on using training tools in the field
What big idea will you and your team take from this training series: "All the formulas that we were taught to use."
What did you like most about this training series: "How Terry used analogys to …
Thomas Garofano, HVAC Technician, gets energized and motivated from training
What big idea will you and your team take from this training series: "True cost calculator. The chance to show the client the chances of savings will be important to me."
What did you like most …
Timothy Belcher, HVAC Technician, is excited for future success in the HVAC industry
What big idea will you and your team take from this training series: "How to present myself to the customer."
What did you like most about this training series: "Details on techniques."
Jeff Hall, HVAC Manager, speaks on personality profile training
Big Idea: Reading people's profiles and using my knowledge on how to deal with that personality.
Liked Most: The ability to discuss ideas with other people.
Jon McNeece, HVAC Manager, speaks on the value of integrity in business
What big idea will you and your team take from this training series: "Real reason I do what I do!"
What did you like most about this training series: "Educate. Lead. Be happy and help others to be …
Arturo Cardenas, HVAC Manager, gives testimonial on the change in his team’s attitude
What big idea will you and your team take from this training series: "Roleplay until it becomes an unconcious action."
What did you like most about this training series: "This reassures me that we …
Scott Peters, HVAC Manager, speaks on training making a difference in his company
What big idea will you and your team take from this training series: "Picture Book Pricing"
What did you like most about this training series: "Benefits of what was discussed coming from someone …
Dan Peterson, HVAC Owner, speaks on importance of technician training
What big idea will you and your team take from this training series: "Role Play, Personality Traits"
What did you like most about this training series: "Terry connects well with his students."
Andrew Hefner, HVAC Technician, gives testimonial on interactive training
What big idea will you and your team take from this training series: "How to show value."
What did you like most about this training series: "The entire presentation."
The Power of a Mentor inside an Independent Contracting Company
Mentorship is a complex mixture of skills in both leadership and teaching. Yet when mentors embrace the natural skills they possess and put them into action while working with a malleable mentee, …
Overcoming the Fear of Failure inside your Service Company Team
In this short video clip, Brain Tracy explains that it is not failure that holds us back but rather the fear of failure.
Independent Contractors, Retain to Gain
An independent contracting company is only as strong as the leadership and teamwork that happens behind the scenes. Thus it is so important for service companies in every industry whether HVAC, …
