Service Excellence
Business Coaching for Home Services
With tears damming on the bottom of his eyelids, Elon Musk described his company, Tesla, as a child that needed food. “Creating a company is almost like having a child. So, how can you say your child …
At Service Excellence Training we have the opportunity to partner with and help businesses all over the US, Canada, and even Austraila. We love sharing transformation stories. Here is one about Jack …
Michelle Brown is part of the Comfort Now management team. Comfort Now is a dynamic service company that has been officially recognized as one of the Inc. Fastest Growing companies in America. When a …
You are interested in launching a business, but you don’t want to lose your shirt in the process, right? In this VIDEO, Kerry Webb and I will give you the best tips for launching your dream …
James Owen has some new ideas about winning at residential plumbing service. For one thing, he doesn’t charge any kind of service or dispatch fee. He is also willing to waive the diagnostic fees in …
Megachurches are on the rise. About 10% of all churchgoers attend a megachurch, and their popularity is growing. I have often wondered “What are the business lessons of a megachurch, and how …
Ready, SET, PRESS Play on this tremendous opportunity. It is go time! We are officially searching for 1-2 Full Time Success Coaches/Trainers. Looking for Superstars willing to shoot for the stars! …
When visiting with owners of Plumbing, HVAC and Electrical Business’ the conversation tends to revolve around systems and strategies that will drive results. The focus is on vision, strategy, …
For almost all of us there comes a time in our lives when we NEED a regularly scheduled Health Check! Its just a part of life. We do these things proactively to insure a long, healthy and active …
Every HVAC Business has opportunities to provide Client’s with a “WOW” moment. Sometimes delivering World Class Service in your HVAC Business can be as simple as just giving them …
A thief in my business stole over $25,000. The worst part was that I never saw it coming.
The Heist Begins
Before Service Excellence Training, I was a minority owner in start-up heating and …
The conversation was heated. It was a dinner table conversation that turned to politics. They say political conversations never makes for good company, but we all agreed to go there anyway. My …
Along with a successful presentation of both the independent contracting company and its message must come excellent service that stretches beyond the average.
TV lost it's monopoly on video when the internet gave birth to YouTube.
"Hallelujah!"
Or,
"Dag Nabbit!!"
It depends on your perspective.
Many business owners have a very difficult time letting go of responsibility. I know I do.
This is in large part because of a desire to control a positive outcome for your clients. You want your …
Logical thinking says that the winners in the Residential Service Business Game are the most efficient at production or quality.
Nope. Not at all true.
The winners have the most …
During this Thanksgiving season, it is so important to remember and to be thankful for the components that work to make an independent contracting company function at its best. When we take time to …
In order to be a truly effective leader, we must first transform into a servant by acquiring a heart for servant hood. When we learn the value and the long-term effects of embracing a servant's heart …
In both the business world and daily life, words are powerful tools. They shape the way that we think, respond, and interact. HVAC Independent Contractors must understand then that words and body …
In order to grow sales and leads inside of an independent contracting company, leaders and team members must both possess passion, drive, and the will to succeed in their industry whether in HVAC, …
It is easy to get overwhelmed with all the items, goals, priorities on a to-do list within an independent contracting company: new markets, new projects, new sales goals, hiring, recruiting, and the …
Dennis Waitley (a successful motivational speaker, writer, and consultant) explains the thought process of winners in his great quote: “The winners in life think constantly in terms of I can, I will, …
HVAC Independent contractors that really love and invest themselves into their work and company naturally appeal to their clients. When we are in a career that we are passionate about then it is easy …
The best leadership combination comes when leaders implement a large dose of personal integrity with a dash of business smarts. Norman Schwarzkopf (a successful former US Army General and Commander) …
