Service Excellence
Business Coaching for Home Services
We provide scripts as a foundation or platform for you to work from while you internalize the concept and develop your own style. Our downloadable sales scripts cover selling techniques that help you …
The add-on sale produces a mixed set of feelings. If you view this through the technician or the homeowners mind, then you’ll understand why. Most technicians think they are there to fix the problem …
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Summer is an awesome time for the residential contractor. Everything about it creates momentum. The sun is out early. The heat energizes your body, and puts your clients in a good mood. In …
Chris Loudermilk and Chris Elmore bring you 10 Great Sales and Closing Lessons. From the Holiday Objection “I will call you back after Christmas”, to “I did not budget for this and I have to buy …
As a residential Sales Tech or Sales Pro, you are going to get slapped with the “It’s a Bad Time” Sales Objection. This objection can pop up at anytime. Yet it seems to arise alot …
Jack Arnold is a Time and Material electrical contractor from Chicago. He suffers from the same headaches all Time and Material contractors suffer from: inconsistent pricing, complaining clients, low …
Do you want to sell more add-ons on your routine service and maintenance calls? Most HVAC Techs, Plumbers, and Electricians would say “Yes!” Chris Loudermilk was in our Austin office, and …
People like options. Options represent the power of choice. That’s why options work so well in boosting average tickets. Presenting options to homeowners is easy. When you know how to do it …
You do not want to be accused of Price Gouging. Public perception is super powerful, and social media spreads like wildfire. Natural disasters are often accompanied with Price Gouging by unethical …
Alan O’Neill started as a plumber in Ireland 40 years ago. Today, Alan has over $100 Million in combined Plumbing, Air Conditioning, and Electrical Services. Alan was kind enough to give me an …
I witnessed a well meaning sales trainer give ok advice. Not the worst advice, but not the best either. This advice could cost them a client. Because, she didn’t …
A guy with a man bun walks into a coffee bar. He sits with his friend, and they start talking about money. “How much you make? $30k? $40k?”, says Manbun. The answer was somewhere between …
Rich Ortega wrote me on facebook. In his message, he asked “Is it unethical to vary your billable hour by client?” I’m paraphrasing his question, but you can see his full …
Every service call is a big investment. On average, a Pay Per Click campaign will cost you $45 to $65 dollars per phone call. Depending on your Client Service Representative booking …
I took to Facebook and asked, “What are the top warning signs a person might get fired?” The answers flooded in, and they ranged from insightful to funny. The funny ones had me …
Have you ever struggled to explain how something works to a homeowner? Well, Dave Rutherford from Steve Huff Plumbing asked me, How do I explain how a Thermal Expansion Tank works to a …
Do you have children? If you do, then you know they are great at sales. Kids lack the road blocks that prevent adults from selling big. GET YOUR DOWNLOAD: Obliterate Objections. One of the greatest …
Across the table, the homeowner has the pen is his hand. His eyes move back and forth across the proposal. The tip of the pen presses on the premier package. Bill Jones, an HVAC Salesman, is watching. …
Jake left the Sales Series, and immediately closed his first sales call for $18,867! We are super happy for Jake. He is going to be an absolute super star, and this is going to be life changing for …
I changed my life, and I want you to know how you can change your life too. My name is Chris Yanez. I have been working in the HVAC trades for 11 years. I work in Bakersfield California for Monarch …
I went on Facebook and asked our readers to submit their best responses for the objection, “Why do you charge more than your competition?” RELATED: How to overcome “You’re …
The Rush-Hour Traffic Close is a great sales close for service technicians and sales professionals. As a service plumber, electrician, or HVAC tech you know it takes willpower to work past five. Many …
Do you have what it takes to get on the SET Blog?If so, answer this question: ** “Why are you more than the competition?” ** I’ll handpick the best responses and put them in the …
