Hai Chau Testimonial
What big idea will you take with you from this training series: "Set goals and write things down."
What did you like most about this training series: "The passion and interaction of the …
Service Excellence Training
Derik Wolfeer Testimonial
What big idea will you and your team take from this training series: "Determining client's personality profile."
What did you like most about this training event: "Finding out my profile and the …
Bryan Richards Testimonial
The Archi-TECH Training Series. In his testimonial, Bryan mentions the importance of increasing key performance indicators inside HVAC, plumbing and electrical independent contracting companies.
Kyle Berger Testimonial
What big idea will you and your team take from this training series: "Cost comparison anf four ways of thought."
What did you like most about this training series: "Learning about yourself through …
Harrell King Testimonial
What big idea will you and your team take from this training series: "Write down information when presenting the club and lead benefits."
What did you like most about this training series: …
Independent Contractors grow their Web Presence and Web Reach
Utilizing the web to your personal and professional benefit is always a great idea for independent contractors and their team. In the world we live in today, clients are researching and interacting …
Sales inside Independent Contracting Companies: Value, Vision, Voice
Growing sales inside an independent contracting company whether HVAC, plumbing, or electrical; requires the training, practice, and implementation of many great skills.
Leaving your Mark as a Mentor inside an Air Conditioning Company
Mentorship is a great responsibility in both everyday life and business life. Mentors and leaders have the ability to shape and direct goals, learning, and performance. When mentors inside an …
Question, Listen, Learn for Air Conditioning Contractors
Growing your team’s questioning and qualifying skills works to bring success to your service company and stronger service excellence to your clients.
Darryl Otto Testimonial
What big idea will you and your team take from this training series: "Personality profiling instead of stereotyping."
What did you like most about this training series: "The simplicity of the …
Johnny Knight Testimonial
What big idea will you and your team take from this training series: "SET has me wanting more!"
What did you like most about this training series: "Role Playing"
Quintin Lundy Testimonial
What big idea did you and your team take from this training series: "The insight of your surroundings. You should not let anyone change your character or what you stand for."
What did you like most …
Jason Shadowen Testimonial
Big Idea: I really appreciate being taught the DISC Profile. Understanding my client's personality will be a huge advantage.
Liked Most: Teaching the core values of a true technician, integrity, …
Scott Fabrizio Testimonial
What big idea will you and your team take form this training series: "True cost comparison."
What did you like most about this training series: "The excitment of the trainers. I was nervous at …
CSRs: The Independent Contracting Company Voice
Customer Service Representatives work as the “voice” of the company as well as a connection that clients can utilize so they can reconvene and get updates and information about the company.
The HVAC Contractor’s Perspective of Retention
Retention is a two-part process inside all independent contracting companies. In order to have a strong company it is important to retain a strong company team by investing in team training and …
Body Language and your HVAC Independent Contracting Team
Body language and nonverbal communication is a “language” that is “spoken” by all people whether they realized it or not. Learning to understand body language and respond nonverbally has several …
The 7 Foundational Disciplines of Sales- #7: Referrals
Gaining strong referral contacts is an important component of the sales process because it keeps the sales cycle moving forward and expanding the company’s reach. Acquiring referrals at the end of a …
Manage a Successful Schedule inside an Independent Contracting Company
In this brief video clip, Keith Rosen provides us with three of the best practices that he uses to keep control of his time, schedule, and day inside your HVAC, plumbing, or electrical independent …
Training as an Independent Contracting Team Asset
Training inside an HVAC, plumbing, or electrical independent contracting team is a unique aspect that will continually work in a service company’s favor if team members learn to appreciate the …
Independent Contractors Catching Service Excellence while Chasing Perfection
Becoming the best independent contracting company possible requires dedication to and pursuit of attributes that make a superior HVAC, plumbing, or electrical service company. No one that simply …
The Alternative Advance Close
Todd Liles of Service Excellence Training answers the question “How can I increase sales my business by training with SET?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and …
Dale Kujawski, HVAC Owner, speaks on growing service department with team training
What big idea will you and your team take from this training series: "Clean up service department. Start a stronger training program."
What did you like most about this training series: "Service …
The Power of a Mentor in an Independent Contracting Company
Mentorship in life and inside HVAC, plumbing, or electrical independent contracting companies is a continual process in the lives of developing leaders.
