Scott Fabrizio Testimonial

What big idea will you and your team take from this training series:

“True cost comparison.”

Submitted in class – September 12, 2012

Scott Fabrizio is a technician for an HVAC Independent Contracting Company called 72 Degrees Heating & Cooling located in Sanford, NC.  Scott Fabrizio was kind enough to provide the Service Excellence Training team with the wonderful video testimonial from above about his experience as a technician at Service Excellence Training’s classroom training event.  Involved and excited technicians, like Scott, know how important it is to bring that energy and enthusiasm into the training classroom.  During his experience at this training series, Scott got to try some new learning tools such as role playing with other technicians in order to learn how to more effective interact with clients.  Scott had this to say during his experience at the training series, “I like how people in the class are really exciting and really hands-on with role playing.”

Here at Service Excellence Training, we want all of our independent contractors, whether technicians, managers, CSRs, or dispatchers, to say what Scott Fabrizio said during his first experience at one of Service Excellence Training’s classroom training series, “It’s a really different experience and I’ve really enjoyed it so far.”  We love to see our independent contractors try and succeed at new things like Scott did at the training series! It is our joy to see you and your company turn learning into earning!

Scott Fabrizio also provided the Service Excellence Training team with some written answers about his experience at the training series.  These answers below explain the big idea that Scott will take with him from the training series, the aspect he liked most about the training series and they will answers the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“True cost comparison.”

What did you like most about this training series:

“The excitment of the trainers. I was nervous at first, but they made me feel at home and comfortable.”