Darryl Otto Testimonial

What big idea will you and your team take from this training series:

“Personality profiling instead of stereotyping.”

Submitted in class – September 12, 2012

Darryl Otto is a technician for an HVAC Independent Contracting Company called AirNow Heating & Cooling located in Millbrook, AL.  Darryl Otto provided the Service Excellence Training team with a wonderful video testimonial about his experience as a technician at Service Excellence Training’s classroom training event.  Every great technician will see that their job is effecting more people than just themselves.  It effects their company as a whole, their clients, and their own family.  This is what Darryl recognized at the training series.  After his training at the Service Excellence Training’s classroom training event, Darryl Otto said, “Being a better technician will help me provide for my family better.”

Here at Service Excellence Training, we see the immense value of strong families and we want to help our managers, technicians, CSRs, and dispatchers become more successful in their field in order to grow a strong family for their future.  This is why the entire Service Excellence Training team loves helping independent contractors, like Darryl Otto, turn their learning into earning!

Darryl also provided the Service Excellence Training team with some great written answers about his experience at the training series.  These statements will expound on what big idea Darryl will take with him from the training series, what aspect he liked most about the training series, and they will answer the question “Why should I use Service Excellence Training to train my team?” for HVAC, Plumbing, Electrical, Sales, Service, CSR, and Dispatcher Training.

What big idea will you and your team take from this training series:

“Personality profiling instead of stereotyping.”

What did you like most about this training series:

“The simplicity of the procedures that I will use that I know will make me a better tech to provide for my family.”