Hai Chau Testimonial
What big idea will you take with you from this training series: "Set goals and write things down."
What did you like most about this training series: "The passion and interaction of the …
CSRs
Derik Wolfeer Testimonial
What big idea will you and your team take from this training series: "Determining client's personality profile."
What did you like most about this training event: "Finding out my profile and the …
Bryan Richards Testimonial
The Archi-TECH Training Series. In his testimonial, Bryan mentions the importance of increasing key performance indicators inside HVAC, plumbing and electrical independent contracting companies.
Kyle Berger Testimonial
What big idea will you and your team take from this training series: "Cost comparison anf four ways of thought."
What did you like most about this training series: "Learning about yourself through …
Effectively Listening and Speaking in HVAC Independent Contracting Companies
Of all of the important life skills and HVAC independent contracting skills that we can work to achieve, listening effectively is the proficiency that can bring the most amazing and rewarding results …
Growing a Service Company that is Worthy of Referring
Growing a strong base of referral leads works to bring new and recurring business into your independent contracting company.
Darryl Otto Testimonial
What big idea will you and your team take from this training series: "Personality profiling instead of stereotyping."
What did you like most about this training series: "The simplicity of the …
Johnny Knight Testimonial
What big idea will you and your team take from this training series: "SET has me wanting more!"
What did you like most about this training series: "Role Playing"
Quintin Lundy Testimonial
What big idea did you and your team take from this training series: "The insight of your surroundings. You should not let anyone change your character or what you stand for."
What did you like most …
Jason Shadowen Testimonial
Big Idea: I really appreciate being taught the DISC Profile. Understanding my client's personality will be a huge advantage.
Liked Most: Teaching the core values of a true technician, integrity, …
Scott Fabrizio Testimonial
What big idea will you and your team take form this training series: "True cost comparison."
What did you like most about this training series: "The excitment of the trainers. I was nervous at …
CSRs: The Independent Contracting Company Voice
Customer Service Representatives work as the “voice” of the company as well as a connection that clients can utilize so they can reconvene and get updates and information about the company.
The HVAC Contractor’s Perspective of Retention
Retention is a two-part process inside all independent contracting companies. In order to have a strong company it is important to retain a strong company team by investing in team training and …
Service Excellence in an HVAC Independent Contracting Company
When revisiting your independent contracting company’s foundation, it is important to remember these three important components: casting a vision to create manageable goals, hiring excellent people …
Body Language and your HVAC Independent Contracting Team
Body language and nonverbal communication is a “language” that is “spoken” by all people whether they realized it or not. Learning to understand body language and respond nonverbally has several …
Talent and Choices in a Successful Independent Contracting Company
In this short video clip, John Maxwell explains how talent and skill are not enough on their own but when you combine them with the right beliefs, decisions, and choices then you can be your very …
An Independent Contracting Company that asks Powerful Questions
It is important for every independent contracting company in the industry of HVAC, plumbing, and electrical to emphasize to their team of sales technicians, service technicians, and CSRs the power of …
Dale Kujawski, HVAC Owner, speaks on growing service department with team training
What big idea will you and your team take from this training series: "Clean up service department. Start a stronger training program."
What did you like most about this training series: "Service …
Nick Green, HVAC Service Technician, gains a wealth of knowledge
What big idea will you and your team take from this training series: "The options guide with multiple plans."
What did you like most about this training series: "It was fun and energetic, but laid …
Arthur Rodriguez, HVAC Manager, speaks on inspiring training with Terry
What big idea will you and your team take from this training series: "The best class of I have ever been to."
What did you like most about this training series: "Terry is inspiring and …
Chris Price, HVAC Technician, speaks on gaining new training tools
What big idea will you and your team take from this training series: "Formulas used in class."
What did you like most about this training series: "Control of class- didn't let class interupt …
Kenneth Floyd, HVAC Technician, speaks on how Terry offers something different
What big idea will you and your team take from this training series: "Formulas, entry script, closing script, recommendations."
What did you like most about this training series: "The energy."
Rich Hagberg, HVAC Technician, learns to make a better presentation to clients
What big idea will you and your team take from this training series: "Show clients on paper how much an old system will cost them & using the system snapshot to supplement."
What did you like most …
Ted Arnzen, HVAC Technician, speaks on using training tools in the field
What big idea will you and your team take from this training series: "All the formulas that we were taught to use."
What did you like most about this training series: "How Terry used analogys to …
