Service Excellence
Business Coaching for Home Services
Ed O’Connell is the owner of a Plumbing Company is the San Francisco area. Ed shared one of those stories that is hard to listen to. The things he went through in his early years would have killed …
I have done work that I didn’t love. I have done work that I literally hate. It made me sick to my stomach.
At night, I would stress about the next morning. In the morning, I would day dream …
The 5 Mindsets that Destroy Success
Part 1 of 2
1. LOW PRICE
2. VICTIM Mentality
3. INTEGRITY
4. INCONSISTENCY
5. DISCIPLINE & ACCOUNTABILITY
Over 50,000 Service Contractors will miss it.
What is "It"?
"It" is the answer you have been looking for.
Why are Silent Phones so scary?
I can remember sitting at my desk wondering where the service calls were going to come from for that day. There was a laundry list of reasons why we needed the …
Logical thinking says that the winners in the Residential Service Business Game are the most efficient at production or quality.
Nope. Not at all true.
The winners have the most …
FIRE! My biggest fear came true
The fear of running a small service company came to a quick reality when I got this call:
Hello, hello! Is this Drain and Air Rescue? This is Mrs. SMxxx. Can …
"Smaller Plumbing and Air Conditioning Companies Are My Ideal Client"
I define the ideal client as the following:
What keeps you up at night?
Hey Service Roundtable members, this is Todd Liles with Service Excellence Training.
On February the 12th, I will be taking the stage at 2:00. I'm going to show you …
The Buyer's Quadrant identifies how a person likes to buy goods and services.
In this podcast, we are going to explore the methods of selling client's the way the like to be sold. These are great …
Here at Service Excellence Training, we give away a lot of cool prizes in our training classes. We also reference a lot of great people in our training programs too. This is the place where you …
Anxiety can be one of the biggest reasons that your sales are suffering. Your client buys purchases your services when they feel comfortable with you.
In this podcast, we are going to explore …
Your client buys your services for more reasons than he "Needs" it. True, need is what got him to pick up the phone and call you. But, it is not the only reason.
In this podcast, we are going to …
In the independent contracting world, there are countless projects, tasks, and goals that must be prioritized on a daily basis—but how do independent contractors go about planning goals in an …
Making a dream a reality requires that we learn to harness our passion in order to make our goals operational and realistic. The same holds true for business passion inside every heating and air …
Inside every independent contracting company, it is important to realize that team success shines through experiencing failures that we overcome. Independent contractors that embrace this mentality …
Every independent contracting company, whether HVAC, plumbing or electrical; has a need for increasing efficiency and cutting confusion inside their company and their company team. When companies …
Big Idea: "Setup and use incentive programs in company to guide growth."
Liked most: "Provided real world experience showing the possible results of putting these programs together and following …
Big Idea: "Communication skills"
Liked most: "I have been trying to close more deals with out making any changes, now I have alot more tools in my bag."
Big Idea: "Offering monthly club memberships on every call."
Liked Most: "Terry's passion for the subject matter."
Big Idea: "Communication/motivations with personality types."
Liked Most: "Communication info on personalities."
Big Idea: "Implement and practice Service Tech introduction and evaluation process."
Liked Most: "Direct examples that work supported with scripts, role play, and infront of the customer."
What big idea will you and your team take from this training series: "Communicate better."
What did you like most about the training series: "Very loud and clear."
What big idea will you and your team take with you from this training series: "Realizing my value, and the cost of business."
What did you like most about this training series: "Understanding the …
