PLUMBER ALMOST KILLED BY FLYING HAMMER
Bill’s head was spinning. Something just crashed through his window and struck him in the face. The heavy rain and loud wind started rushing in. Bill managed to get his service vehicle off the road. …
plumber
INCREASE YOUR SALES WITH SIMPLICITY
If you want to kill your sales, then become a know-it-all. Being too smart will cost you a lot of money. Simplicity is the key to sales success. In the training world, there is a trend. It goes like …
GROWING REVENUE BY NOT CHARGING A SERVICE FEE
James Owen has some new ideas about winning at residential plumbing service. For one thing, he doesn’t charge any kind of service or dispatch fee. He is also willing to waive the diagnostic fees in …
FLAT RATE IN A SMALL TOWN
Many service techs don’t believe that Flat Rate can work in a small town. They argue strongly that Flat Rate is the ruin of this industry, and will be the downfall of society. You may think that I’m …
THE 8 KEYS TO LANDING YOUR DREAM JOB
People change jobs every 3 to 5 years, according to Forbes. Many of these moves are for promotion, and many are because of relocation. In an average career, a person will have 10 interviews. This is …
THE 3 CRITICAL “DON’TS” OF AN INTERVIEW
There is a bad case of poor interviews in our industry. My clients have told me some shocking interview stories. Like the plumber that was smoking as he walked into the building. Or, the hvac tech …
How to get what you want
You want stuff, right? There are things that you don’t have today, but you really want to own them soon. It could be more money, more time, more freedom, more love, or more of whatever. The …
3 Steps from the Single Repair to the Complete Inspection
The most valuable process to a technician is the complete inspection. It assures that the most accurate diagnostic, and accurate recommendations, are given to the homeowner. This leads to a boost in …
Sales Shaming
“You’re a salesman. You’re NOT a tech! I’m a tech. A real tech is never a salesman.” Sales shaming. It’s what happens to a tech …
6 steps to become a Jedi Service Tech
Luke Skywalker and the Service Tech share a common story. Both are heroes, and both had to overcome great odds to become Jedi Masters. As a kid, I loved Star Wars! I wanted to be Luke …
Make more money and get out of debt
This is the last part in the Debt to Financial Freedom post. You were with me in part 1 when I figured out the problem with debt. Then you were with me in part 2 when I unpacked the 7 keys to …
Why kids close the sale
Kids have a massive influence on parental buying decisions. It has been sited that more than 80% of all household purchases are influenced by the children in the home. After a quick inspection of …
What to do when your client says, “What if I die?”
One thing we all have in common with our clients is the undisputed fact that we are all going to die. (I hope I didn’t just give away any spoilers.) Most plumbing and hvac techs don’t have …
Breaking the Fear of Engagement
In Top Gun, Maverick represents the type of man we all want to be. He is strong, handsome, wins at life, wins with the ladies, and flies a freaking fighter jet! Right now I bet you are singing, …
6 power tools every service tech should own
I remember my first trip to buy my service tools. It was awesome! Mike Bellissimo (my boss) walked me into the supply house and said, “Todd’o my boy, you’re not a tech if you …
The Hedgehog sales close
While in college, I worked at a pet store. One of my favorite sales closes involved a hedgehog. This same close I’m going to show you could be used for your HVAC, Plumbing, or Electrical …
Be a genius, not a hack
You want to be a genius in the eyes of the client. Think about it! Who doesn’t want a genius doing the diagnostic on her air conditioning system or plumbing system? However, “genius” is not how most …
How to win with an irate woman
You are going to have to work with irate women. It is part of the service business. You can’t make it through your career without coming face-to-face with at least one woman that wants to do …
6 keys that will transform your training sessions
Have you ever left a training session feeling like it was just wasted time? How about that one where you felt like you had just been through a BEAT DOWN session!? I remember walking away from …
3 reasons why you should do side jobs
Are you a technician or plumber that has been considering taking on “side jobs”? Side jobs are a great way to earn extra money as a technician. There are many clients that will gladly have you …
3 Attainable Traits of the Highest Producers
The best in the world all share some common traits. When you apply these same traits, you can get similar results. This is why Top Producers are studied so closely. At a recent international …
4 Easy Steps to Sell More Service Agreements
Service agreements are often described as “the food” of your business. But a better description would be that service agreements are “the storehouse” of your business. A storehouse is a place where …
It’s Your Future! Own It!
Wow, that’s a lot of pressure isn’t it? We are starting with a statement that hits you right between the eyes. It makes you own your results. Succeed or Fail, it’s up to you. Man that’s a lot of …
11 Things to Know About Commission Based Pay for Service Techs
Commission based pay, also know as performance pay, has a mixed reputation. There are a lot of misconceptions, and downright lies being told about commission based service techs and companies. In …
