Service Excellence
Business Coaching for Home Services
Google is an amazing company, and has some amazing strategies for growth. The primary reason they have been able to grow is because they have a great culture of leadership. In this episode, we unpack …
You have a service tech that deserves training. He has proven himself to be diligent and responsive to in-house training. Now you want to send him to the next Sales or Service Training Program. …
“What is your average ticket?” Get a group of techs, plumbers, salespeople, or business owners in a room and the question is going to come up. Everyone wants to talk about the average ticket of …
“I’ve only got 1 nerve, and you are jumping all over it!” My mom loved to say that to my sister and I. It was her way of communicating that she had lost her patience with our non-sense. She was …
This is a great training tip for any business that is looking to boost participation form their Plumbers or Techs. Have your team create a 60 Second Radio Commerical. Paint the picture as …
Matt Michel is the CEO and co-founder of the Service Roundtable. In this interview, we talk about: content, marketing, the expansion of the Service Alliance, and the future of Residential Contracting …
What big idea will you take away from this Training Series:
"Set more written goals for myself."
What did you like most about this Training Series:
"Had strong moral and faith based …
What big idea will you take away from this Training Series:
"Understanding profiles that everyone falls under and how to effectively communicate with everyone."
What did you like most about this …
What big idea will you take away from this Training Series:
"Settling anxieties with the client in a better way."
What did you like most about this Training Series:
"Understanding qualities …
What big idea will you take away from this Training Series:
"Family is more important than I have been giving credit for. I need to focus a lot more on spending time with the wife and kids. Thank …
What big idea will you take away from this Training Series:
"Building trust with the customer and exceeding their expectations."
What did you like most about this Training Series:
"Open …
What big idea will you take away from this Training Series:
"I will better explain the benefits of club memberships."
What did you like most about this Training Series:
"Learning and …
What big idea will you take away from this Training Series:
"Adjusting my sales presentation to cater to the customer's personality to help build a better level of trust."
What did you like most …
Techs and plumbers hate residential service agreements. Owners and managers love residential service agreements. Disagreement over service agreements is common. Most of these disagreements are polite …
Have you had a tech quit at the worst time? Let me ask it another way, “Have you ever been the tech to quit?” There are always plenty of warning signs that a tech is about to quit his …
“Shallow Hal” is a movie that stars Jack Black. It’s about a guy that only sees the surface beauty of a person. This all changes after Tony Robbins alters his perception. Tony plays a “mind …
How do you download the Service Contractor Radio Show to be able to share it with your team?
What big idea will you and your team take away from this Training Series:
"Settle client's anxieties."
What did you like most about this Training Series:
"How passionate our instructor is about the material, and he uses it in his own business."
Within about 2 minutes the homeowner began to put up his defenses:
"I'll tell you right now, I do not want a new toilet. Just repair this one."
That type of statement sounds like one that has …
Royal Plumbing has been part of our Accountability Program for the last 2 years. In that time, they have grown from 1.1 Million Dollars in Residential Plumbing to 1.75 Million.
There is no doubt …
WHAT IS GOING ON? WHY IS EVERYONE SO . . . POSITIVE?
So, at the end of the first day, I complimented the guys on their positive approach to class. I then asked the big question,
"Why are …
Every company has a sales barrier. Few companies break through the barrier. In May, Royal Plumbing of Portland, Texas did just that.
Increasing Sales with Add-On Power - Tips for Plumbers, Electricians, and HVAC Techs. How to Increase Add-On Sales.
Use 3 Simple Steps after client makes investment
1. Compliment their wise …
