How To Win The Sale On The Follow-Up
You have clients that will absolutely not buy from you on the first visit. In a world that demands a “one-stop close,” this can create a lot of stress for you and your client. That stress is …
Electrician
Burning Out Your Service Technicians
The average service technician is overweight, stressed out and fueled by caffeine. Coffee, cigarettes and energy drinks have replaced the staple of a good breakfast and rest. This unhealthy …
How To Get A High Paying Job After Trade School
You started trade school with the end goal in mind: to start your career as a plumber, HVAC tech or electrician. However, you may have heard how difficult it is to find a job after graduation. This …
Jack Arnold Update 4
In this podcast, we’re connecting again with Jack Arnold, owner of Arnold Electric Services in Chicago, Illinois. Jack has been working with Service Excellence Training since December 2017. We’ve done …
3 Keys to a Great Internship
Hi, my name is Caleb Mayfield and I am apprenticing at Service Excellence Training in Buda, Texas. I am here to learn all I can about the business side of things. I’m writing this blog specifically to …
The Transformation of Arnold Electric
At Service Excellence Training we have the opportunity to partner with and help businesses all over the US, Canada, and even Austraila. We love sharing transformation stories. Here is one about Jack …
RANT > WHY THE HATE FOR FLAT RATE?
WARNING RANT ABOUT TO OCCUR!! Some techs get confused about what kind of page Service Excellence Training is in the social media spaces. Some techs think that because I love Techs, and this Field, and …
The Best Dispatching Methods
Dispatching is about tactics and people. When done well, it can increase your profits. When done poorly, it can make team members quit. This post is from a Facebook LIVE Stream. In it, I will cover …
How To Launch Your Business Without Losing It All
You are interested in launching a business, but you don’t want to lose your shirt in the process, right? In this VIDEO, Kerry Webb and I will give you the best tips for launching your dream …
WHY THE ANT WILL ALWAYS WIN (video)
The ant will not die. It refuses. The ant has the one thing that guarantees success. Do you?
HOW TO USE A SCOREBOARD TO PUSH RESULTS
Scoreboards have a very powerful psychological effect. This video discusses how to use scoreboards to drive results for your hvac service techs, plumbers, electricians, and salespeople. I want to know …
TECHS – HOW TO MAKE $80K TO $100K PER YEAR
“Earning $100,000 per year is a skill. Once you figure out how to do it once, you’ll always be able to do it again.” I was told that Carl DiBene. Carl is an ex Army Ranger, and …
THE RUSH-HOUR TRAFFIC CLOSE
The Rush-Hour Traffic Close is a great sales close for service technicians and sales professionals. As a service plumber, electrician, or HVAC tech you know it takes willpower to work past five. Many …
HE TRADED 2.5 DAYS FOR 1.1 MILLION IN SALES
Chris Yanez gave us 2.5 days in the class room, and then he sold over $1,100,000 in the first 8 months of 2016. That’s impressive, and life changing for Chris. He has four kids. Gaining the …
INCREASE YOUR SALES WITH SIMPLICITY
If you want to kill your sales, then become a know-it-all. Being too smart will cost you a lot of money. Simplicity is the key to sales success. In the training world, there is a trend. It goes like …
THINK YOU CAN’T FIND GOOD TEAM MEMBERS?
Here at Service Excellence Training we talk to a lot of HVAC, Plumbing and Electrical contractors from all over the country. We learn about the issues they are facing and try to help them improve …
FLAT RATE IN A SMALL TOWN
Many service techs don’t believe that Flat Rate can work in a small town. They argue strongly that Flat Rate is the ruin of this industry, and will be the downfall of society. You may think that I’m …
WINNING ON THE CALLBACK
Callbacks are dreaded. Techs don’t like them, CSRs are embarrassed by them, and managers hate the lost productivity. Yet, a callback is the most important call you will ever receive. A callback …
THE 8 KEYS TO LANDING YOUR DREAM JOB
People change jobs every 3 to 5 years, according to Forbes. Many of these moves are for promotion, and many are because of relocation. In an average career, a person will have 10 interviews. This is …
THE 3 CRITICAL “DON’TS” OF AN INTERVIEW
There is a bad case of poor interviews in our industry. My clients have told me some shocking interview stories. Like the plumber that was smoking as he walked into the building. Or, the hvac tech …
How to get what you want
You want stuff, right? There are things that you don’t have today, but you really want to own them soon. It could be more money, more time, more freedom, more love, or more of whatever. The …
3 Steps from the Single Repair to the Complete Inspection
The most valuable process to a technician is the complete inspection. It assures that the most accurate diagnostic, and accurate recommendations, are given to the homeowner. This leads to a boost in …
Sales Shaming
“You’re a salesman. You’re NOT a tech! I’m a tech. A real tech is never a salesman.” Sales shaming. It’s what happens to a tech …
6 steps to become a Jedi Service Tech
Luke Skywalker and the Service Tech share a common story. Both are heroes, and both had to overcome great odds to become Jedi Masters. As a kid, I loved Star Wars! I wanted to be Luke …
