Setting up Managers for Success or Failure
Developing a leadership program in your organization is a lot of work. It is also very rewarding. Many of your team members are motivated by the goal of one day sitting in a manager or leadership …
Free Resource Center is Now Open
At Service Excellence Training we LOVE free resources. So, we are proud to introduce our Free Resource Center! This center is full of tools that can help your residential service company reach your …
3 Steps to Successfully Launching a Performance Based Team Member
I was so close to being fired, that I could barely eat the burrito in front of me. I was a Performance-Based Team Member of an HVAC company, and I sucked. My “suckiness” was caused because …
From doing it all, to doing none of it (kind of)
As a leader of a Performance Based Team, I know that you have done everything from the install to the accounting. Almost every entrepreneur has worn every hat in his/her company. Yet, you can’t …
Why I’m Changing My Focus
Time will change things, and time has changed me. It’s time to do something different. It is clear that it is time for me to change my focus. For the last 7 years, my deep focus has been on …
5 Reasons Why Steady Eddie Wins
Have you ever worked with an egotistical jerk? You know the type of person I’m talking about! He may be really good at his job, but he wants EVERYONE to know it. He’s the Super Plumber! …
How to Overcome the “It’s a Bad Time” Sales Objection
As a residential Sales Tech or Sales Pro, you are going to get slapped with the “It’s a Bad Time” Sales Objection. This objection can pop up at anytime. Yet it seems to arise alot …
Jack Arnold’s Transformation from Time and Material to Flat Rate
Jack Arnold is a Time and Material electrical contractor from Chicago. He suffers from the same headaches all Time and Material contractors suffer from: inconsistent pricing, complaining clients, low …
Exploring a Social Marketing Master Mind
At every program an owner will ask me, “Can you teach me how to do what you do on Social Media?” Most of the time, I offer a rough outline, and give my advice. Then the owner says, …
How to Boost Motivation and Sales in 30 Minutes or Less
Today’s post is a recording of a Live presentation that Joe Person and I did on Facebook. I am absolutely loving this media form! It gives me an opportunity to connect with you in the social …
How Companies Lose Money With Flat Rate
Residential service companies switch to flat rate to maximize their customer service experience, and profits. So, it’s a darn shame when they lose money on flat rate. Unfortunately, this happens …
Connecting Average Ticket and Marketing Costs
Have you ever wanted to show how average ticket and marketing costs are connected? I created this video to show just that connection. I will break down the difference between “Inflated” …
Healing from the Pain of Suicide and Addiction
One of the hardest meetings I had to lead happened after the drug overdose of a beloved plumber. This plumber was well-loved by his team. He was a good person, and he was very good at hiding his …
What an “Inc. Fastest Growing Company” has to say about our training
Michelle Brown is part of the Comfort Now management team. Comfort Now is a dynamic service company that has been officially recognized as one of the Inc. Fastest Growing companies in America. When a …
Selling Water Heater Tune-ups and Whole House Panel Protection
Do you want to sell more add-ons on your routine service and maintenance calls? Most HVAC Techs, Plumbers, and Electricians would say “Yes!” Chris Loudermilk was in our Austin office, and …
VIDEO: The 5 Objections
There are 5 Core Objections that you will have to address as a CSR, Tech, or Sales Pro. This short video teaches you the reason the objection occurs, and how to address the concerns. You will learn …
3 Powerful Keys to Making More Money with Options
People like options. Options represent the power of choice. That’s why options work so well in boosting average tickets. Presenting options to homeowners is easy. When you know how to do it …
HOW TO STOP PRICE GOUGING ACCUSATIONS
You do not want to be accused of Price Gouging. Public perception is super powerful, and social media spreads like wildfire. Natural disasters are often accompanied with Price Gouging by unethical …
Do you know how to give Good News?
As a communication company, we often show you ways to soften the blow of bad news. “Mrs. Smith, I’ve found what is causing your challenge today . . . . “ Yet, you will not always …
The 5 Leadership Lessons of Jon Snow
Jon Snow is everyone’s favorite bastard in The Game of Thrones. He is noble, kind, and just. Jon makes good decisions that build loyalty. (Except for the time it got him killed.) But even then, Jon …
HOW TO PRESENT FLAT RATE
Flat rate is the preferred method of the residential service company. The advantages of flat rate over time and material are many. Clients prefer the flat rate system, and well trained technicians do …
How to Prevent False Claims with a Proper Visual Inspection
I read one of those online reviews that made my skin crawl. The homeowner wrote this review on Rip Off Report, an online watchdog website. The review questioned the integrity of the technician, …
Flash Sales Ends TODAY!
A few days ago I released a Flash Sale on any of our PRESS PLAY Classroom Training Programs… …did you see it? The PRESS PLAY Training Series >> …
FLASH SALE on PRESS PLAY!
Are you frustrated by Lack of Sales, Lack of Leads, and Lack of Service Agreements? I’ve been there, which is why The PRESS PLAY Training Series – The PRINCIPLE Based, Definitive …
