STAY OFF THE ROOF PLUMBERS
Plumbers are not roofers. When a plumber gets on a roof, he is taking a very serious risk. Chris Elmore highlighted how one roofing incident cost over $120,000 in this post: Worth It? I put together a …
RANT > WHY THE HATE FOR FLAT RATE?
WARNING RANT ABOUT TO OCCUR!! Some techs get confused about what kind of page Service Excellence Training is in the social media spaces. Some techs think that because I love Techs, and this Field, and …
THE CASE FOR COMMISSION
I would not want to work on a pure hourly pay. I prefer a system that is based on performance. Performance pay motivates me. It gets me excited, and provides fuel for my goal focused fire. This is not …
How to Stop Unethical Customers
Unethical customers are going to attack your company. Sometimes this attack will come in the form of a dishonest online review. Other times, it will take the form of a client trying to convince you …
3 WAYS TO TAKE CARE OF YOUR INSTALLERS THIS SUMMER
Installers are important. They install the highest dollar and highest profitable items that your company sells. Yet, installers can be some of the most under-appreciated people in a Service / …
DISPATCHING FOR MILLENNIALS
If you attempt to dispatch a Millennial for your profits, then you will have trouble on your hands. Millennials don’t value profits over a happy personal life. This creates a challenge for the …
The Best Dispatching Methods
Dispatching is about tactics and people. When done well, it can increase your profits. When done poorly, it can make team members quit. This post is from a Facebook LIVE Stream. In it, I will cover …
INTERVIEW: Alan O’Neill – 40 Years and $100 Million in Service
Alan O’Neill started as a plumber in Ireland 40 years ago. Today, Alan has over $100 Million in combined Plumbing, Air Conditioning, and Electrical Services. Alan was kind enough to give me an …
How To Launch Your Business Without Losing It All
You are interested in launching a business, but you don’t want to lose your shirt in the process, right? In this VIDEO, Kerry Webb and I will give you the best tips for launching your dream …
SCHEDULED SERVICE – a story and a sales lesson
I had a terrible experience with a local company. Hill Country Outdoor Power in Austin, TX. It involved a rider mower, missed promises, and bad customer service. Why We Bought In The First Place: The …
WHY THE ANT WILL ALWAYS WIN (video)
The ant will not die. It refuses. The ant has the one thing that guarantees success. Do you?
SELLING TO A GRIEVING SPOUSE?
As a service professional, you will be placed in sensitive situations. Such as, selling to a client that is grieving. “What do you do?” is the big question? I address that question …
HOW FAILURE CAN MAKE YOU STRONG
If you’re not failing, you’re not trying! I had a super embarrassing failure at the gym Sunday. It happened on my last set of squats. The bar was loaded with 450 pounds. …
VIDEO: Make sure you are selling benefits
I witnessed a well meaning sales trainer give ok advice. Not the worst advice, but not the best either. This advice could cost them a client. Because, she didn’t …
TOO SPECIAL FOR A TRADE?
A guy with a man bun walks into a coffee bar. He sits with his friend, and they start talking about money. “How much you make? $30k? $40k?”, says Manbun. The answer was somewhere between …
SHOULD YOU VARY YOUR BILLABLE HOUR BY CLIENT?
Rich Ortega wrote me on facebook. In his message, he asked “Is it unethical to vary your billable hour by client?” I’m paraphrasing his question, but you can see his full …
SMARTPHONE ADDICTION IS KILLING SERVICE
Attention is the greatest asset a service technician or sales professional can possess. It is also the best gift to give a client. Sadly, this asset is being drained away by technology. Smartphones …
THE LEAP INTO BUSINESS OWNERSHIP
Do you want to start your own business? Then you need understand what starting a business is like. I get a lot of phone calls from guys tinkering with the idea of entrepreneurship. …
RANT AGAINST THE POVERTY MINDSET
The sun is bright and hard to look at. Yet, it shines a light unto everything. The truth is like the sun. I want to talk about the mindset of poverty. This weird hate against folks …
IT’S TIME TO LEARN A TRADE
“The average age of skilled tradesmen is 56 year old. Younger people are not entering the trades at a rate sufficient to replace retirements. As a result, 10 million new skilled workers …
THE STATE OF MY LIFE
Today’s my 38th birthday. I’ve been contemplating this last year, and what it has meant to me. I’ve decided to walk through a few points, and share them here with you. …
IT’S A MIND PROBLEM, NOT A MONEY PROBLEM
I often hear people say, “I don’t have the money.” It’s an excuse. It’s not a reality. The reality is something much more serious. Money is abundant. …
HOW TO DEVELOP A GIVING CULTURE
Wouldn’t it be nice to work at a company where people go above and beyond what is expected? Not for praise or reward, but because they have the ability and desire to give back. Imagine a …
What a National Award Winner says about the Manager Series
Corey Hickmann is the owner of Comfort Matters HVAC. You probably know him, or at least have heard of him. Corey’s company is a National Award Winner for Installations, and his company is on the …
