American Independence was Built on Rebellion
America was founded by rebels. It’s important to remember that we are a nation born of our rebellion. Rebellion Is In the Heart American Independence sprung forth from the hearts of men …
3 Critical Keys for a Successful Website in Residential Service
Back in 2002, the service business I worked for decided to build a website. Even though we were late to the game, many residential service business didn’t have a website at the time. We built …
You Get What You Pay For
My first major career purchase as a 22 year old tech were my hand tools. I spent $600 on a test meter, electronic thermometer, handbag, and a set of assorted Klein drivers. [Those are all originals in …
4 Steps to creating YOUR Business’s Unique Selling Proposition
A USP, “Unique Selling Proposition,” is a statement to the marketplace about your business. It says, “This is why my business is better than the competition, and this is why you should buy from me.” …
An Interview with Ron Magrini – Boosting Tech Revenue with Focus and Games
In this post I interview Ron Magrini. We discuss several ways to boost tech revenue. The topics range form creating focus to playing games. Ron Magrini is a co-owner of 24 Hour Services in …
How to Fix a Plumbing Company Tagline with Low Self-Esteem
Self-deprecation is a tool used by people with low self-esteem. The idea is, “Join the laugh by being part of it.” When a plumbing company falls into this trap of reflecting …
Why you should stick to your principles; a commentary on Michael Hyatt
I’m a big big fan of Michael Hyatt. Michael writes on the subject of blogging, and leadership. He also is the creator of the theme that I use on my website. Recently on his facebook …
Todd, Shannon, and Willa welcome Everett into the Liles Family
My son was born on May 29th, 2014 at 12:30 PM. Shannon and I named him Everett Tolleson Liles. Everett is a family name on my side of the family. Tolleson is her maiden name. …
What I learned from playing the bigot character of Archie Bunker
I’m part of a drama team at our church. Periodically, I get asked to play some funny character. I’m not sure why I get asked to play the funny characters. I think I’m pretty …
The Tough Lessons I Learned from a Thief in my Business
A thief in my business stole over $25,000. The worst part was that I never saw it coming.
The Heist Begins
Before Service Excellence Training, I was a minority owner in start-up heating and …
Jonathan Yelitz Testimony
What big idea will you take away from this Training Series:
"Set more written goals for myself."
What did you like most about this Training Series:
"Had strong moral and faith based …
Richard McCain Testimonial
What big idea will you take away from this Training Series:
"Understanding profiles that everyone falls under and how to effectively communicate with everyone."
What did you like most about this …
Dominic Flores Testimonial
What big idea will you take away from this Training Series:
"Settling anxieties with the client in a better way."
What did you like most about this Training Series:
"Understanding qualities …
Eric Huffman Testimonial
What big idea will you take away from this Training Series:
"Family is more important than I have been giving credit for. I need to focus a lot more on spending time with the wife and kids. Thank …
Jason Sunkel Testimonial
What big idea will you take away from this Training Series:
"Building trust with the customer and exceeding their expectations."
What did you like most about this Training Series:
"Open …
Terry Carter Testimonial
What big idea will you take away from this Training Series:
"I will better explain the benefits of club memberships."
What did you like most about this Training Series:
"Learning and …
Leland Foley Testimonial
What big idea will you take away from this Training Series:
"Adjusting my sales presentation to cater to the customer's personality to help build a better level of trust."
What did you like most …
How are communism and socialism different from capitalism?
The conversation was heated. It was a dinner table conversation that turned to politics. They say political conversations never makes for good company, but we all agreed to go there anyway. My …
4 Reasons Why Plumbers and Techs Hate Residential Service Agreements
Techs and plumbers hate residential service agreements. Owners and managers love residential service agreements. Disagreement over service agreements is common. Most of these disagreements are polite …
8 Warning Signs a Tech is About to Quit
Have you had a tech quit at the worst time? Let me ask it another way, “Have you ever been the tech to quit?” There are always plenty of warning signs that a tech is about to quit his …
The Sacrifice and Purpose of Good Friday
Sacrifice. We all know what it means to sacrifice. Many of you are in the act of sacrificing right now. For what you love, you will sacrifice time, money, blood, and even life. Good Friday …
What is SEO and PPC Marketing?
The S.E.O. and P.P.C. Marketing Campaign Explained This video explains the difference between SEO (Search Engine Optimization) and PPC (Pay Per Click). What is the difference and which one works best …
How Tony Robbins and Shallow Hal Can Change Your Perceptions
“Shallow Hal” is a movie that stars Jack Black. It’s about a guy that only sees the surface beauty of a person. This all changes after Tony Robbins alters his perception. Tony plays a “mind …
2 Guaranteed Ways to Boost your Residential Service Agreements
Service agreements are hugely valuable to your business. And most business owners are actively looking for ways to boost their service agreement numbers. Here are two easy ways to increase your …
