Jeff Hall, HVAC Manager, speaks on personality profile training
Big Idea: Reading people's profiles and using my knowledge on how to deal with that personality.
Liked Most: The ability to discuss ideas with other people.
managers
Jon McNeece, HVAC Manager, speaks on the value of integrity in business
What big idea will you and your team take from this training series: "Real reason I do what I do!"
What did you like most about this training series: "Educate. Lead. Be happy and help others to be …
Arturo Cardenas, HVAC Manager, gives testimonial on the change in his team’s attitude
What big idea will you and your team take from this training series: "Roleplay until it becomes an unconcious action."
What did you like most about this training series: "This reassures me that we …
Scott Peters, HVAC Manager, speaks on training making a difference in his company
What big idea will you and your team take from this training series: "Picture Book Pricing"
What did you like most about this training series: "Benefits of what was discussed coming from someone …
Andrew Hefner, HVAC Technician, gives testimonial on interactive training
What big idea will you and your team take from this training series: "How to show value."
What did you like most about this training series: "The entire presentation."
Patrick Somers, HVAC Manager, speaks on training confidence in technicians
Big Idea: Personality types
Liked Most: Terry’s excitement and topic knowledge
Rick Rodriguez, HVAC Technician, grows service excellence skills
What big idea will you and your team take from this training series: "My image"
What did you like most about this training series: "Understanding what the client needs."
Bill Talbot, HVAC Manager, speaks on the importance of team training
What big idea will you and your team take from this training series: "Getting more focused on goal setting."
What did you like most about this training series: "Learning specific training for my …
Lance Koonce, Plumbing Manager, speaks on training benefit for the future
What big idea will you and your team take from this training series: "The tools learned will be put into play when I get back."
What did you like most about this training series: "The interaction …
Gilbert Sanchez, HVAC Technician, speaks on positive investment in training
What big idea will you and your team take from this training series: "Taking my time on each service call."
What did you like most about this training series: "How much you care about your team."
Ben Moreno, HVAC Owner, gives testimonial on training for the future
What big idea will you and your team take from this training series: "Role Playing"
What did you like most about this training series: "Having time for questions & answers."
Ray Myers, HVAC Owner, speaks on experiencing training success in the field
Ray Myers is an owner of an HVAC Independent Contracting Company called Sierra Air Service located in Austin, TX. Ray Myers was kind enough to provide the Service Excellence Training team with the …
Part 3- Skills of a Great Leader:Recognition
Leaders that know when and how to recognize and encourage their team members are appreciated and esteemed leaders in the world of independent contracting.
Part 2- Skills of a Great Leader: Reassurance
Leader’s that have the skills to reassure and lead their team through both good and bad times will begin to build a team of strong, capable followers who will work to become great leaders in the …
Hector Gomez, HVAC Owner, gives testimonial on beneficial training series
What big idea will you and your team take from this training series: "Monthly drafts for Preferred Service Agreements."
What did you like most about this training series: "Role Playing, …
A Company Team that Plays Together Stays Together
While games and activities are a great mode of learning, they are also a tool that can teach a lot about each individual’s personality type as well as the dynamics of the group. From an external …
Independent Contracting Leadership- Starting a Movement
This video clip from TED speaker, Derek Sivers, uses a humorous situation to explain strengths that a leaders must possess to get a team onboard with his or her idea. Owners and managers of …
Secrets to Success in an Independent Contracting Company
Success is a daily process that takes hard work, determination, and vision. Technicians, CSRs, managers, and owners inside an independent contracting company in the industries of HVAC, plumbing, …
Success during the Slow Season: Involve CSRs in outbound calling
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” doesn’t …
