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This video clip from TED speaker, Derek Sivers, uses a humorous situation to explain strengths that a leaders must possess to get a team onboard with his or her idea.  Owners and managers of independent contracting companies in the industries of HVAC, plumbing, and electrical can appreciate the hard work and mental drive that it takes to cast a vision for their service team and effectively develop the concepts of their vision in order to create a team “buy-in.” Take a few minutes to enjoy this great example of leadership.

-Resource curated by Whitney Stewart of Service Excellence Training.