4 Keys That Stump Online Trolls
Imagine that you are at a big industry event. The main stage just released everyone to the breakout sessions. You find your room, and take a seat. After 10 minutes, you realize that you are in the …
FLAT RATE IN A SMALL TOWN
Many service techs don’t believe that Flat Rate can work in a small town. They argue strongly that Flat Rate is the ruin of this industry, and will be the downfall of society. You may think that I’m …
HOW TO GET YOUR SPOUSE TO SUPPORT YOUR CAREER
How to get your spouse to support your career. This video was originally aired on our Facebook Live Feed. LIKE us at https://www.facebook.com/ServiceExcellenceTraining/
WINNING ON THE CALLBACK
Callbacks are dreaded. Techs don’t like them, CSRs are embarrassed by them, and managers hate the lost productivity. Yet, a callback is the most important call you will ever receive. A callback …
Join us in Atlanta April 7th
Terry Barrett will be covering The 5 Traps of a Manager at the Service Roundtable International Event. Thursday April 7th, 4:15 to 5. This is a great opportunity to get training for your service …
THE 8 KEYS TO LANDING YOUR DREAM JOB
People change jobs every 3 to 5 years, according to Forbes. Many of these moves are for promotion, and many are because of relocation. In an average career, a person will have 10 interviews. This is …
WHAT WOULD BE YOUR SUPERPOWER?
If you could have any superpower in the world, what would it be?
THE 3 CRITICAL “DON’TS” OF AN INTERVIEW
There is a bad case of poor interviews in our industry. My clients have told me some shocking interview stories. Like the plumber that was smoking as he walked into the building. Or, the hvac tech …
HOW PRAYING CAN BOOST YOUR SALES PERFORMANCE
I was once giving a sales presentation for a new air conditioning system. At some point faith was brought into the conversation. I don’t remember how it occurred, but before any decision was made we …
How to get what you want
You want stuff, right? There are things that you don’t have today, but you really want to own them soon. It could be more money, more time, more freedom, more love, or more of whatever. The …
Carrier continues trend of closing US manufacturing plants
Carrier will be closing their Indianapolis Air Conditioning Manufacturing plant. Over 1,400 jobs will move to Monterrey, Mexico. Many proud American contractors are highly upset. I know, because I …
3 Steps from the Single Repair to the Complete Inspection
The most valuable process to a technician is the complete inspection. It assures that the most accurate diagnostic, and accurate recommendations, are given to the homeowner. This leads to a boost in …
Sales Shaming
“You’re a salesman. You’re NOT a tech! I’m a tech. A real tech is never a salesman.” Sales shaming. It’s what happens to a tech …
How to sell air conditioners to strange clients
In 2009 I sold an air conditioner to a lady that raised possums in her house. Not only did she raise possums, but she mounted them and posed them in odd positions after they died. For an example, she …
Roleplaying the Sales Objection “We might be selling our home”
Readiness is key to survival. This truth is drilled in professional athletes and elite special forces. I believe the same is true for the Residential Sales Professional and Technician. You have got …
The Top 5 Posts of 2015
The blog experienced explosive growth in 2015. 55,910 of you visited the site, and read 165,988 blog posts. First of all, Thank You for Reading and Sharing! You are the reason we are here writing, …
The Surprising and Unexpected Benefits of Not Cursing
I set a goal not to curse in 2016. I did it to be a better person. Surprisingly, it has also provided me with some positive and unexpected benefits. I discovered these positive benefits yesterday at …
Sales is like Baseball
My nephew is only 16. He doesn’t know what he wants to do in life, but he knows he loves baseball. I recommended trying his hand at sales. Because baseball and sales are so similar. …
6 steps to become a Jedi Service Tech
Luke Skywalker and the Service Tech share a common story. Both are heroes, and both had to overcome great odds to become Jedi Masters. As a kid, I loved Star Wars! I wanted to be Luke …
5 business lessons of a megachurch
Megachurches are on the rise. About 10% of all churchgoers attend a megachurch, and their popularity is growing. I have often wondered “What are the business lessons of a megachurch, and how …
Getting caught doing something right
The good deed of an HVAC Tech has inspired me this morning, and I desperately needed some positive inspiration. I am so tired of folks that focus on the negative, because it can make me negative. I …
How to gain respect from people
Do you feel like you are being stepped on? Like people aren’t giving you mutual respect. Don’t take this the wrong way, but you may be causing your own problem. The good news is the …
The Life Saving Benefits of Inspections
An inspection is one of the best ways to discover the hidden challenges inside of a plumbing, hvac, or electrical system. Finding those hidden challenges will do the following: stop problems before …
My #1 Rule for the Christmas Objection
Christmas is fast on its way, and that means one thing for the Service Tech – CHRISTMAS OBJECTIONS! Smart managers are addressing this concern early, and seeking resources to help their …
