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The Importance of Training: It’s about more than just the Learning Process

By Todd Liles March 13, 2012 The Importance of Training: It’s about more than just the Learning Process

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There are many different outlets of training when working with HVAC, plumbing, or electrical independent contracting companies such as: team building, technical training, customer service skills, or internal company procedures.  But no matter what the topic or subject, training takes a service company to the next level in many different respects. While some of the positive repercussions of training are upfront, there are several benefits that are subconscious and “below the surface” but they play a major role in boosting individual and team morale.  There are three great benefits of training that work to grow company and team success as well as foster a company culture of service excellence:

-Standard of Company Excellence-

A focus on training inside HVAC, plumbing, or electrical can transform a company that provides average service into a company with a heart and drive to provide service excellence.  Not only does training teach a company team new skills but it also helps to mold, transform, and hewn a company’s mindset into one that is more devoted to service excellence in all areas of business.  This happens because training motivates, inspires, and challenges.  Taking time to reevaluate and revamp your company’s systems and procedures as well as service and sales procedures works to make running and growing a company more manageable and more successful.  When all major parts of an independent contracting company are reviewed, then areas that are working well can be encouraged to sustain their mode of excellence and areas that need more attention can be brought to the forefront of a company’s training regimen.

-Transforms a Group of Employees into a Team-

Training works to unite employees under a common goal of providing service excellence, sustaining company growth, and growing team success.  No matter what new skills each branch of a company team works on growing and improving, the positive actions of one part of the company works to benefit all other parts whether; service, sales, CSRs, dispatchers, or management.  HVAC, plumbing, or electrical training demonstrates to employees that they are a team that will reach success by working as a system that is successfully in sync.

-Employees feel Valued when their Company Invests in their Success-

Training has positive effects that stretch beyond learning new concepts and techniques.  Simply by providing training opportunities for employees allow team members to feel valued.  When a company makes the effort to invest time and money into its team then members feel appreciated both as an esteemed part of the team and as unique individual.  Providing opportunities for training success could be investing in a nice training facility, providing a means for an employee to travel to a training event, or even reviewing training material one-on-one to ensure clarity and to answer any questions.  Employees want to feel confident in their daily tasks and providing informative training sessions is a means to help foster employee confidence, loyalty, and cohesion.

Training is an important aspect of all independent contracting service companies.  It works to build customer service skills, increase team building skills, and allow coworkers to feel valued and appreciated.  If you’re interested in providing more in-depth and beneficial training sessions to your company, let Service Excellence Training walk with your team through all aspects of the training process.  We love being a source of encouragement and information to help grow company success and service excellence. Thank you for following our weekly post. Here at Service Excellence Training, we strive to turn your learning into earning!

-Resource curated by Whitney Stewart of Service Excellence Training.

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