Jonathan Yelitz Testimony
What big idea will you take away from this Training Series:
"Set more written goals for myself."
What did you like most about this Training Series:
"Had strong moral and faith based …
techs
Richard McCain Testimonial
What big idea will you take away from this Training Series:
"Understanding profiles that everyone falls under and how to effectively communicate with everyone."
What did you like most about this …
4 Reasons Why Plumbers and Techs Hate Residential Service Agreements
Techs and plumbers hate residential service agreements. Owners and managers love residential service agreements. Disagreement over service agreements is common. Most of these disagreements are polite …
Jeff Creech Testimonial
What big idea will you and your team take away from this Training Series:
"Asking more questions, set goals."
What did you like most about this Training Series:
"It will change my attitude …
Patrick Boykin Testimonial
What big idea will you and your team take away from this Training Series:
"Recognizing that sales is not a "one size fits all" proposition. Knowing my customer is key to tailoring a presentation …
Patrick Hawkins Testimonial
What big idea will you and your team take away from this Training Series:
"Profile testing."
What did you like most about this Training Series:
"Not high pressured."
Service Excellence in Independent Contracting leads to Referral Leads
When it comes to growing leads inside of an HVAC, plumbing, or electrical independent contracting company, it is important for every company team to consider the value of each specific type of lead: …
Growing a Service Company that is Worthy of Referring
Growing a strong base of referral leads works to bring new and recurring business into your independent contracting company.
Part 1-Looking Towards Leads- Marketed Leads
Marketed leads are a vital aspect inside of a healthy and growing service company. To make the most of marketed leads it is important to maintain a positive focus on your company’s target market, gain …
A Company Team that Plays Together Stays Together
While games and activities are a great mode of learning, they are also a tool that can teach a lot about each individual’s personality type as well as the dynamics of the group. From an external …
Part 3: Take your Service Company Beyond Good- Meeting Needs and Informing
Average service has become the norm in our modern-day world but when service is outstanding and over-the-top it is something to be talked about—and people do. Communication spreads far and wide at …
Part 2: Taking your Service Company Beyond Good-Listening and Questioning Skills
“If you spend more time asking appropriate questions rather than giving answers or opinions, your listening skill will increase.” –Brian Koslow (President and CEO of …
Part 1: Taking your Service Company Beyond Good
Those independent contracting companies with excellent and outstanding service will reap the great reward of free, positive advertisement and what better mouthpiece than completely satisfied clients.
Having the Heart of a Lion, Face of a Lamb inside your Service Company
Learning to work with the different personality types is vitally important to increases sales, leads, and retention inside your independent contracting company.
A Winning Mindset for Success in Sales and Leads
When sales technicians and service technicians have a winning mindset it is only then that they can effectively grow and develop their skills in increasing sales and leads.
Employee Retention: Key 2- Service Company Success
Retention of great members of an independent contracting team requires focus in two areas of employee need. First, employees must feel that they are personally valued and individually capable of the …
Building Service Excellence with Paperwork
Paperwork is a major part of the internal structure that gives an independent contracting company its shape, stability, and promotion of service excellence. In the industries of HVAC, plumbing and …
Success during the Slow Season: Involve CSRs in outbound calling
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” doesn’t …
Success during the Slow Season: Lower cost marketing and maintaining marketing
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” …
Non-Negotiables from the Client’s Perspective
No matter the season within the HVAC, Electrical, or Plumbing industry and no matter the reason for the customer call, independent contractors should never forget the key action steps that make up …
