6 Ways To Prevent Side Jobs
Side jobs are the little secrets of service techs and plumbers. Business owners hate them, and many techs depend on them for extra income. There are reasons why techs do side jobs. Those reasons …
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The “I Want To Think About It” Sales Objection
When your client tells you, “I want to think about it,” what is really being said? Are they really going to contemplate your offer and then agree to meet again for the follow-up? Or are they objecting …
I Need To Get 3 Bids
If you’re a service tech or a salesperson, then you’ve heard the dreaded, “I need to get 3 bids” sales objection. What you may not know is just how awesome this is for you! No, I’m not kidding. The “I …
Breaking Down the 4 Most Important Technician Skills
There are four main areas of importance to every service technician and sales technician working in the independent contracting industries of HVAC, plumbing, and electrical. Each of these skill sets …
You’re Too Expensive
In the home services industry, we perform important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our skills keep homes running smoothly all year round. BUT that doesn’t …
I Can’t Afford That!
In the home services industry, Service Excellence Training performs important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our trade skills keep homes running smoothly …
4 Keys To Winning The “I need to talk to my spouse” Sales Objection
The “I need to talk to my spouse” response is near the top of the list of tough objections salespeople and technicians face in the field. This is such a tough sales objection because the salesperson …
Connecting Average Ticket and Marketing Costs
Have you ever wanted to show how average ticket and marketing costs are connected? I created this video to show just that connection. I will break down the difference between “Inflated” …
RANT > WHY THE HATE FOR FLAT RATE?
WARNING RANT ABOUT TO OCCUR!! Some techs get confused about what kind of page Service Excellence Training is in the social media spaces. Some techs think that because I love Techs, and this Field, and …
DISPATCHING FOR MILLENNIALS
If you attempt to dispatch a Millennial for your profits, then you will have trouble on your hands. Millennials don’t value profits over a happy personal life. This creates a challenge for the …
WHY THE ANT WILL ALWAYS WIN (video)
The ant will not die. It refuses. The ant has the one thing that guarantees success. Do you?
4 KEYS TO A GREAT RIDE-ALONG PROGRAM FOR YOUR TECHS
Think about your client for a second. She is expecting one team member to show up to correct a problem. To her surprise however, two people exit the vehicle (because it’s a …
THE ANATOMY OF A BAD RIDE-ALONG
First and foremost, can we agree that Ride-Along evaluations are a critical component of team improvement? I mean, how else can you find out exactly what is happening out in the field? Most business …
CAN YOU BE SOLD?
Can you be “sold”? For your own sake, I hope that you can be. Now hang on a second before you get mad. Hear me out, because I know most people don’t like the idea of “being sold.” Before you say that …
The Top 5 Posts of 2015
The blog experienced explosive growth in 2015. 55,910 of you visited the site, and read 165,988 blog posts. First of all, Thank You for Reading and Sharing! You are the reason we are here writing, …
My #1 Rule for the Christmas Objection
Christmas is fast on its way, and that means one thing for the Service Tech – CHRISTMAS OBJECTIONS! Smart managers are addressing this concern early, and seeking resources to help their …
How to Maximize Your Positive Feedback During Training
You may be developing your internal training program, and that means a lot of great things are about to happen: clarifying procedures, increasing results, connecting on purpose, and boosting …
An unpopular and highly effective way to guarantee that techs will sell service agreements
Some techs won’t sell Service Agreements because it effects their commission. Their logic is, “Why would I just give away 15% of my pay? I may not get to see the client again for …
Is highly trained, drug free, and felon free still the standard for employment?
The highly trained, drug free, and criminal background free employee has been the golden standard of the retail residential contractor for the last 20 years. But is this standard changing? Will the …
Maximizing Your Tech’s Training Experience In Your Absence
You have a service tech that deserves training. He has proven himself to be diligent and responsive to in-house training. Now you want to send him to the next Sales or Service Training Program. …
The 4 Times Your Techs Are Guaranteed to Get on Your Nerves
“I’ve only got 1 nerve, and you are jumping all over it!” My mom loved to say that to my sister and I. It was her way of communicating that she had lost her patience with our non-sense. She was …
Training Tip for Plumbers and Techs: The 60 Second Commercial
This is a great training tip for any business that is looking to boost participation form their Plumbers or Techs. Have your team create a 60 Second Radio Commerical. Paint the picture as …
3 Truths About the “Low Price” Service Technician
Being a “Low Price,” or “Low Ball” service technician is repulsive to the flat rate contractor. Time and material technicians feel the same about flat rate service techs. Here’s my confession: I was …
An Interview with Ron Magrini – Boosting Tech Revenue with Focus and Games
In this post I interview Ron Magrini. We discuss several ways to boost tech revenue. The topics range form creating focus to playing games. Ron Magrini is a co-owner of 24 Hour Services in …
