Part 1: Taking your Service Company Beyond Good
Those independent contracting companies with excellent and outstanding service will reap the great reward of free, positive advertisement and what better mouthpiece than completely satisfied clients.
service company
Having the Heart of a Lion, Face of a Lamb inside your Service Company
Learning to work with the different personality types is vitally important to increases sales, leads, and retention inside your independent contracting company.
A Winning Mindset for Success in Sales and Leads
When sales technicians and service technicians have a winning mindset it is only then that they can effectively grow and develop their skills in increasing sales and leads.
Employee Retention: Key 2- Service Company Success
Retention of great members of an independent contracting team requires focus in two areas of employee need. First, employees must feel that they are personally valued and individually capable of the …
Employee Retention: Personal Success
Independent contracting companies in the industries of HVAC, plumbing, and electrical have to constantly balance employee retention, recruitment, and placement.
Communication in HVAC Independent Contracting Companies
Stephen Covey explains in this short video a simple technique that can be used during any type of team meetings within an independent contracting company.
Focus on Quality in Independent Contracting
If the customer continues to be a loyal client for life, it always relates back to quality. Independent contractors in the industries of HVAC, plumbing, and electrical that offer the highest …
Building Service Excellence with Paperwork
Paperwork is a major part of the internal structure that gives an independent contracting company its shape, stability, and promotion of service excellence. In the industries of HVAC, plumbing and …
Employee Retention: Need, Message, Relationship
Building a great independent contracting company in the industries of HVAC, Plumbing and Electrical requires the provision of service excellence. But a great service company must achieve service …
Client Retention: Need, Message, Relationship
Building a great independent contracting company in the industries of HVAC, Plumbing and Electrical requires the provision of service excellence. But a great service company must achieve service …
Independent Contracting Leadership- Starting a Movement
This video clip from TED speaker, Derek Sivers, uses a humorous situation to explain strengths that a leaders must possess to get a team onboard with his or her idea. Owners and managers of …
Success during the Slow Season: Involve CSRs in outbound calling
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” doesn’t …
Client and Contracting Company Benefits of Scheduled Service Plans
Last month, I had a routine Scheduled Service Call performed on my residential HVAC system. Scheduled Service Programs may also be referred to as Annual Maintenance Programs, Club Memberships, or …
Success during the Slow Season: Capitalize on every call
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” …
Non-Negotiables from the Client’s Perspective
No matter the season within the HVAC, Electrical, or Plumbing industry and no matter the reason for the customer call, independent contractors should never forget the key action steps that make up …
Service Excellence: Disney Style
“Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney This past week, I was on a family vacation to Walt Disney World. Ironically, …
