Communication is key in business and in life as a whole. But when we feel that we cannot effectively communicate in our environment then vital lines of understanding and productivity are stifled. When this occurs, a business must deal with internal and external conflicts and a service team ceases to be a team but they become a group of individuals that lack cohesiveness. Stephen Covey explains a simple technique that can be used during any type of team meetings within an independent contracting company. Take a minute to gain some helpful advice on how to improve communication within your HVAC, plumbing, or electrical service company.
-Resource curated by Whitney Stewart of Service Excellence Training.