Independent Contracting Leadership- Starting a Movement
This video clip from TED speaker, Derek Sivers, uses a humorous situation to explain strengths that a leaders must possess to get a team onboard with his or her idea. Owners and managers of …
Plumbing
Systems and Processes in an Independent Contracting Company
Ron Smith writes: “Processes and Systems, more than any other contributing factor, bring order and structure to a company. Nothing frustrates a coworker more than not knowing for sure what to do or …
Secrets to Success in an Independent Contracting Company
Success is a daily process that takes hard work, determination, and vision. Technicians, CSRs, managers, and owners inside an independent contracting company in the industries of HVAC, plumbing, …
Success is a Continuous Journey in Independent Contracting
When we get our sites fixated on success as an “end product,” we can easily lose our focus and forget the passion, hard work and determination behind the process of success. From time to time, it is …
Success during the Slow Season: Involve CSRs in outbound calling
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” doesn’t …
HVAC: Apple creators evolve the Thermostat
The newest “must see” product connected to the HVAC industry just made its début this passed Tuesday night (October 25, 2011). This amazing company is called Nest and their remarkable product—A …
Success during the Slow Season: Lower cost marketing and maintaining marketing
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” …
Client and Contracting Company Benefits of Scheduled Service Plans
Last month, I had a routine Scheduled Service Call performed on my residential HVAC system. Scheduled Service Programs may also be referred to as Annual Maintenance Programs, Club Memberships, or …
Success during the Slow Season: Capitalize on every call
The milder seasons of the year tend to bring about slower business for those in the industry of HVAC, Electrical, and Plumbing. But just because a majority of inbound calls are not “demand” …
Non-Negotiables from the Client’s Perspective
No matter the season within the HVAC, Electrical, or Plumbing industry and no matter the reason for the customer call, independent contractors should never forget the key action steps that make up …
Success in the Slow Season: 3 tips from a fellow independent contractor
When the milder seasons begin to roll around, the slower side of business begins to rear its ugly head. But there are several keys that can be performed prior to and during these “slow seasons” in …
Service Excellence: Disney Style
“Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney This past week, I was on a family vacation to Walt Disney World. Ironically, …
Independent Contracting Company Budgeting Tips for 2012
Budgeting is not as complicated as most people and HVAC, plumbing, or electrical independent contracting company would have you believe. Budgeting for an HVAC, plumbing, or electrical independent …
A Lesson on Leadership
In John Maxwell’s book, The 21 Irrefutable Laws of Leadership, Maxwell covers several insightful topics on leadership; one in which he calls “The Law of Navigation.” Here Maxwell states, …
Living an Organized Life in an Independent Contracting Company
When life or business life inside an HVAC, plumbing, or electrical independent contracting company gets busy or if we are faced with new situations we can sometimes forget to accomplish “the basics.” …
Social Media: Is your Independent Contracting Company embracing the possibilities
Social networking and social media can be seen as threating to many people. Threating because of the fear of the unknown but Jacob Morgan from Chess Media Group put these fears into perspective when …
Recruiting and Quitting in the Independent Contracting World
Recruiting and Quitting Do you recruit to replace quitters, or recruit to build winners? In order to recruit winners, you need to go after those who are winning. “It took me too many years to …
Social Media and your Business
Whether you view yourself as “technologically savvy” or “technologically challenged,” social media outlets, such as Facebook and Twitter, do not have an “off” button. They are ever changing and …
Customer Service is the Key
CONGRATULATIONS to Hess Air Inc. in Alamo, Texas for winning The Monitor’s 2011 Readers Choice Award! I had the pleasure of sitting down with the General Manager, Kimberly Hess from Hess Air Inc., …
A wife’s perspective on business in an Independent Contracting Company
Now, not only am I married to a HVAC independent contracting company business manager but I’m also working with Service Excellence Training, a company that trains my husband’s independent contracting …
Sales Training: Show Your Paperwork Early
Sales Training Quick Tip: Show your paperwork early. The paperwork is where the agreement is made final. Your clients are naturally intimidated by official looking forms and documents with names like …
Being a Teacher in an Independent Contracting Company
At my core, I’m a teacher. I love students of all ages and trades. My profession has given me many great gifts. The greatest gift is the one that allows me to make a difference in the lives …
Sales Training: Get the Time Commitment
Sales Training Quick Tip Get the time commitment. A time commitment is a must when it comes to replacement sales. If your average presentation takes 90 minutes, and the homeowner only …
Sales Training: Discover the Budget
Sales Training Quick Tip Discover the budget. Your client has a budget in mind when you walk in the door. Her perception on what your product should “cost” is either based off …
