HOW TO CALCULATE YOUR MARKETING COSTS
Marketing can be confusing. Advertising is critical for your residential service business, but most contractors struggle with the math. And this isn’t for a lack of intelligence. I actually …
CSR
7 confidence boosters your team desperately needs
Do you have low confidence? Or, do you have a team member that is suffering from low confidence? Low confidence is a killer to success. The emotional and financial impact of low confidence tends to …
Growing Mindsets and Actions of Service Excellence: Presentation
Within every great HVAC, plumbing, or electrical independent contracting company, there are leaders and an independent contracting company team that has a heavy focus and desire to provide service …
Increasing Sales with Add-On Power – Tips for Plumbers, Electricians, and HVAC Techs
Increasing Sales with Add-On Power - Tips for Plumbers, Electricians, and HVAC Techs. How to Increase Add-On Sales.
Use 3 Simple Steps after client makes investment
1. Compliment their wise …
ATP 005 – part 2 of 2: The 5 Mindsets that Destroy Success
The 5 Mindsets that Destroy Success
Part 2 of 2
1. LOW PRICE
2. VICTIM Mentality
3. INTEGRITY
4. INCONSISTENCY
5. DISCIPLINE & ACCOUNTABILITY
Michael Hyde Testimonial
Big Idea: "Offering monthly club memberships on every call."
Liked Most: "Terry's passion for the subject matter."
Michelle Johnson Testimonial
Big Idea: "Communication/motivations with personality types."
Liked Most: "Communication info on personalities."
Larry Riggins Testimonial
Big Idea: "Implement and practice Service Tech introduction and evaluation process."
Liked Most: "Direct examples that work supported with scripts, role play, and infront of the customer."
Kyle Smith Testimonial
What big idea will you and your team take from this training series: "Communicate better."
What did you like most about the training series: "Very loud and clear."
Greg DeFontes Testimonial
What big idea will you and your team take with you from this training series: "Realizing my value, and the cost of business."
What did you like most about this training series: "Understanding the …
Gary Ward Testimonial
What big idea will you and your team take from this training series: "Understanding the problems a high "D" can cause in leadership and make adjustments."
What did you like most about this training …
Burt Okitsu Testimonial
What big idea will you and your team take from this training series: "Script with techs."
What did you like most about this training series: " Very positive. Good understanding of concepts and how …
Michael Swann Testimonials
What big idea will you and your team take from this training series: "Reading client's personalities for a better approach."
What did you like most about this training series: "Terry & Todd made …
Randy Raines Testimonials
What big idea will you and your team take from this training series: "Goal Setting Revisions."
What did you like most about this training series: "Never a dull moment."
Harrell King Testimonial
What big idea will you and your team take from this training series: "Write down information when presenting the club and lead benefits."
What did you like most about this training series: …
Training Tools for HVAC Contractors- Mind and Heart Part 1
Leaders inside independent contracting companies want to know that when they invest time, money, and energy into providing opportunities for training that their team is getting all they can out of it. …
CSRs: The Independent Contracting Company Voice
Customer Service Representatives work as the “voice” of the company as well as a connection that clients can utilize so they can reconvene and get updates and information about the company.
The HVAC Contractor’s Perspective of Retention
Retention is a two-part process inside all independent contracting companies. In order to have a strong company it is important to retain a strong company team by investing in team training and …
Body Language and your HVAC Independent Contracting Team
Body language and nonverbal communication is a “language” that is “spoken” by all people whether they realized it or not. Learning to understand body language and respond nonverbally has several …
Eddie Blanchard, HVAC Owner, explains how training will add to company success
Eddie Blanchard is an owner of an HVAC Independent Contracting Company called 72 Degrees Heating & Air located in Sanford, NC. Eddie was kind enough to provide the Service Excellence Training team …
Pete Vidales, HVAC Technician, speaks on meeting client needs
What big idea will you and your team take from this training series: "Understanding what the client needs."
What did you like most about this training series: "The way they emphasized on caring for …
Part 3- Looking Toward Leads: Referral Leads
Leads are an important part of client generation, increased sales, and overall productivity inside of an independent contracting company in the industry of HVAC, plumbing, and electrical.
The Importance of Training: It’s about more than just the Learning Process
Training is an important aspect of all independent contracting service companies. It works to build customer service skills, increase team building skills, and allow coworkers to feel valued and …
A Company Team that Plays Together Stays Together
While games and activities are a great mode of learning, they are also a tool that can teach a lot about each individual’s personality type as well as the dynamics of the group. From an external …
