Objections And The Inquisitive Customer
There’s a misconception that inquisitive customers are trying to trick you or don’t trust you. Let’s be clear: if you don’t work with the customer in a way that fits their needs, you actually will …
Todd Liles
5 Steps to Successfully Launching a New Product
Introducing new products to your business can really boost profits. New product launches can also cost you a ton of money! Why? Because new product launches can distract your people from the core of …
Q&A with Todd: Motivation and CSR Closing %
Every week I receive questions from business owners on a variety of topics. This week I received two great questions which I turned into a video. Video Topics:
The Lessons of My First Car and My Life Mentors
My first car was a 1984 Nissan Sentra. Actually, that’s not 100% true. My first car was Subaru Hatchback Deathtrap that my mom bought for $150 bucks. The steering wheel had about half a turn in slack …
Why I’m Changing My Focus
Time will change things, and time has changed me. It’s time to do something different. It is clear that it is time for me to change my focus. For the last 7 years, my deep focus has been on …
How Companies Lose Money With Flat Rate
Residential service companies switch to flat rate to maximize their customer service experience, and profits. So, it’s a darn shame when they lose money on flat rate. Unfortunately, this happens …
THE LEAP INTO BUSINESS OWNERSHIP
Do you want to start your own business? Then you need understand what starting a business is like. I get a lot of phone calls from guys tinkering with the idea of entrepreneurship. …
THE STATE OF MY LIFE
Today’s my 38th birthday. I’ve been contemplating this last year, and what it has meant to me. I’ve decided to walk through a few points, and share them here with you. …
SEE YOU IN VEGAS?
Will you be at Service World Expo in Vegas this Wednesday? If so, then I hope to see you there! I have a great presentation ready for you. It’s called: Killing the Professional …
3 Steps from the Single Repair to the Complete Inspection
The most valuable process to a technician is the complete inspection. It assures that the most accurate diagnostic, and accurate recommendations, are given to the homeowner. This leads to a boost in …
The Top 5 Posts of 2015
The blog experienced explosive growth in 2015. 55,910 of you visited the site, and read 165,988 blog posts. First of all, Thank You for Reading and Sharing! You are the reason we are here writing, …
2 things every tech needs from his wife
Your wife is the biggest influence on your success or failure. The service industry is hard. It is ten times harder when you don’t have the support of your spouse. My wife is Shannon, and she is …
Celebrating life’s special moments
Special moments deserve to be celebrated. My pastor, Randy Phillips, refers to life’s special moments as “frame worthy events.” The last couple of weeks have held some very special …
Why you choose Talent over Passion for a career choice
Do you choose Passion or Talent for a career choice? There is a movement in America that says, “You should follow your passion! You can be whatever you want to be.” It is that same movement that …
Why did the client lose interest? – submitted question
Have you ever had a client that seemed highly interested, until the price came out? That happened recently to reader and HVAC Technician Fred Myers. He submitted the following question: I …
Increased Closing Percentage and Average Ticket after Sales Training
After going to the last PRESS PLAY training my replacement close ratio went from 10% to 66%, and my tickets increased as well. (My average install is now over $14,000!) By using the hiring process …
Your Business’ Health Check
For almost all of us there comes a time in our lives when we NEED a regularly scheduled Health Check! Its just a part of life. We do these things proactively to insure a long, healthy and active …
3 Truths About the “Low Price” Service Technician
Being a “Low Price,” or “Low Ball” service technician is repulsive to the flat rate contractor. Time and material technicians feel the same about flat rate service techs. Here’s my confession: I was …
An Interview with Matt Michel of the Service Roundtable
Matt Michel is the CEO and co-founder of the Service Roundtable. In this interview, we talk about: content, marketing, the expansion of the Service Alliance, and the future of Residential Contracting …
An Interview with Ron Magrini – Boosting Tech Revenue with Focus and Games
In this post I interview Ron Magrini. We discuss several ways to boost tech revenue. The topics range form creating focus to playing games. Ron Magrini is a co-owner of 24 Hour Services in …
The Tough Lessons I Learned from a Thief in my Business
A thief in my business stole over $25,000. The worst part was that I never saw it coming.
The Heist Begins
Before Service Excellence Training, I was a minority owner in start-up heating and …
How are communism and socialism different from capitalism?
The conversation was heated. It was a dinner table conversation that turned to politics. They say political conversations never makes for good company, but we all agreed to go there anyway. My …
8 Warning Signs a Tech is About to Quit
Have you had a tech quit at the worst time? Let me ask it another way, “Have you ever been the tech to quit?” There are always plenty of warning signs that a tech is about to quit his …
How Tony Robbins and Shallow Hal Can Change Your Perceptions
“Shallow Hal” is a movie that stars Jack Black. It’s about a guy that only sees the surface beauty of a person. This all changes after Tony Robbins alters his perception. Tony plays a “mind …
