After going to the last PRESS PLAY training my replacement close ratio went from 10% to 66%, and my tickets increased as well. (My average install is now over $14,000!)
By using the hiring process from Service Excellence we were able to find a good tech. After getting him trained at PRESS PLAY he now converts 50% of our replacement leads from his service calls!! (Before we were only getting a couple a month)
This has dramatically affected our marketing expense and our bottom line! Both in a good way!
One of the biggest factors has been the pricing guide we were able to develop with Todd’s help. This enables us to communicate better with our clients so they can make the right choice for themselves. Before we would just try to get the job done for the cheapest price. Now, homeowners are buying better systems and they are excited about it!
Thank you Todd!!
Mack Chambers – A & A Air