Attitude Isn’t Everything, But It’s Way Up There!
I once worked for a “boss” in the restaurant business that was the worst! His attitude brought down the entire team. He was rude, obnoxious, and judgmental. He believed that everyone underneath him …
management
The Cure to Managers Wasting Time with Comfort Tasks
As a manager, you are probably doing too much of the wrong things. This occurs because too many managers are busy with tasks that are comfortable, but not productive. RELATED TRAINING: The Manager …
Making it Through Summer
This video topic was voted on by our viewers. Todd Liles the CEO of Service Excellence Training discusses ways to make it through summer without experiencing burn out. Here are some key factors for …
Video: Quickie Review Mastering the Rockefeller Habits
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4 Tips to Making Performance Reviews Successful
Mr. Strobel came to my office door one day and announced, “Mr. Elmore, I’ll meet you tomorrow at 9 am in the conference room for your annual performance review.” I agreed, but I then thought, “How can …
Business Lessons from Virginia Selle
The Influence of Mrs. Virginia Selle Your business will have a crisis. All businesses face moments of what appears to be impossible odds. It’s happened to me here in the early days of SET, and it …
What is the Power of PACT 12?
Okay, you have seen or heard of PACT 12 by now. Already some of you have formed your own opinion about PACT 12 and Service Excellence Training. Many of you know our team to be one of the best in …
Should I Train Him, or Replace Him?
Answering the questions of a concerned business owner: Today’s post is in response to an emailed question from a fan of our content. He is a concerned business owner, and the essence of his question …
Hiring IS NOT Recruiting
One of the biggest problems I hear from small business owners is the challenge of finding and retaining good people. 99% of the time this is an activity problem. What do I mean? When I say this …
4 Powerful Effects of a Company Retreat
A company retreat can have some amazing and powerful effects. Our last event had me fighting back tears through my smile. Others were wiping them away as they shared what this event meant to them and …
The Powerful Effects of Demoralizing Leadership
In my earlier years, I worked for a leader that would “motivate” people by publicly embarrassing them in front of their peers. His approach to “Accountability.” His intentions were to embarrass the …
Prevent Technician Burnout Through Scheduling
Are you looking for a way to avoid the “busy season burn out?” Check out this video. I show you how I was able to use an alternative schedule to give my technicians 5 days off …
INTERVIEW: Alan O’Neill – 40 Years and $100 Million in Service
Alan O’Neill started as a plumber in Ireland 40 years ago. Today, Alan has over $100 Million in combined Plumbing, Air Conditioning, and Electrical Services. Alan was kind enough to give me an …
An unpopular and highly effective way to guarantee that techs will sell service agreements
Some techs won’t sell Service Agreements because it effects their commission. Their logic is, “Why would I just give away 15% of my pay? I may not get to see the client again for …
The Service Contractor’s Dread of Hiring and Firing Employees
If there is one universal task I know contractors dread, it is hiring and firing employees.
Because of this, most companies hold on to the wrong employees too long.
It is estimated that hiring …
Meaningful Management in your HVAC Independent Contracting Company
Growing and developing a management position inside an HVAC independent contracting company is an important and sometimes difficult task. However, the best leaders quickly learn to make their …
Time Management for HVAC Independent Contracting Companies
As you start off a fresh week inside your HVAC independent contracting company, it is a time for your company team to start coordinating their day, their priorities, and their tasks. It is important …
The HVAC Contractor’s Perspective of Retention
Retention is a two-part process inside all independent contracting companies. In order to have a strong company it is important to retain a strong company team by investing in team training and …
Try Something New for 30 Days inside your HVAC Independent Contracting Company
Goal setting is vital to the health of independent contracting service companies but at times it is easy to place some goals on the “back burner” because of a lack of time. In this short video, …
