Windshield Time Episodes

[smart_track_player url=”https://traffic.libsyn.com/toddliles/You_Should_Be_Using_a_Diagnostic_Checklist_-_11119_8.42_AM.m4a” ] On this week’s podcast, Chris Elmore and James Walker talk about why you should be using a diagnostic checklist in your business. The diagnostic checklist should be used as a part of any visit you have with a customer. Whether it’s a maintenance visit, the diagnostic visit, or a visit to install …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/10.24.19_The_Power_of_Questions_-_102519_9.34_AM.m4a” ] On this week’s podcast, Chris and Chris discuss the Power of Questions. Questions can be one of the best tools for you in the home. Questions allow you to uncover more information than just what you’re asking. Here are four things the Power of Questions can do for you: Identify the Personality …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Maximize_Maintenance_-_101119_9.43_AM.m4a” ] On this week’s podcast, Chris and Chris talk about how to maximize maintenance inspections. With the weather cooling down, HVAC companies are beginning their heating maintenance inspection cycle. Plumbing and electrical companies are usually doing these at all times of the year. No matter which trade you are in, the methods for …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Chris__Chris_-_The_Little_Things_-_10719_11.24_AM.m4a” ] On this week’s podcast, Chris & Chris talk about the little things that may cost you big if you overlook them. Chris Loudermilk tells a recent hunting story and what he learned. Also, he tells a story about a little thing that cost $0.37 that held up hundreds, if not thousands, of …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Chris__Brandon_-_Asking_for_the_Order_-_92719_8.53_AM.m4a” ] In this week’s podcast, Chris Elmore and Brandon Cockrell discuss a very important part of the service call process – Asking for the Order. Many times, we see the tech asking the customer to buy too soon, too vaguely, or not at all. Some techs assume the customer knows what to buy …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Chris__James_-_Family_in_Business_-_92019_9.21_AM.m4a” ] In this week’s podcast, Chris Elmore & James Walker give their perspectives on working with family in business. Having seen and worked with well over 1,000 businesses combined in their respective careers, they share their tips on how to make working with family the blessing it should be. Owning a successful business …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Air_Now_Service_Agreements_Edit__-_91319_9.38_AM.m4a” ] Service Agreements can be a huge benefit to your company, but many contractors struggle with converting more than 10% of their clients into Service Agreement Members. This week, Terry Barrett shares with you the real results of his team at Air Now in Millbrook, Alabama. His team is converting at 60% or …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Chris__Chris_-_Performance_Culture_-_9519_2.28_PM.m4a” ] On this week’s podcast, Chris and Chris talk about building a performance culture. Usually, when we talk about a performance culture, sports analogies come up. You can take any professional sports team or any professional athlete, and every aspect of their chosen sport is based on performance. So what makes up that …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Chris__Chris_-_Pet_Peeve_-_Swing_for_the_Fences_-_83019_8.22_AM.m4a” ] This week, Chris and Chris talk about a few pet peeves. They’re actually the same – both Chris and Chris really have a problem when companies, techs, or salespeople “swing for the fences” or “hunt whales” when it comes to opportunities. There are lots of companies out there that do a great …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Chris__Chris_-_First_15_-_82319_9.18_AM.m4a” ] This week, Chris and Chris talk about the first 15 minutes with the customer. This is the most important time with your customer and can make or break the success of the call. Far too many people minimize the importance of the first 15 minutes. Some get in a rush and skip …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Chris_and_Brandy_Customers_Arnt_Dumb__-_81619_7.38_AM.m4a” ] This episode of The Service Contractor Radio Show is for CSRs. Chris Elmore and Brandy Loudermilk discuss how CSRs can handle the price over the phone objection. This topic is important because an untrained CSR who has not developed the skills to handle this objection falls into the “we don’t have pricing …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Chris__James_-_Paper_v_Paperless_-_8719_12.19_PM.m4a” ] On this week’s podcast, Chris Elmore & James Walker discuss paper vs. paperless for techs in the field. They even throw in a version of plastic as well! The Tech debate over paper forms or tablet/digital forms has been going on for several years. The technology really became viable about 10 years …