Windshield Time Episodes

On the podcast today, Chris Elmore and Chris Loudermilk are discussing the whole home inspection. Specifically, they talk about how to make it make sense for the customer. Most customers expect you to “just fix it” and don’t expect that you need to check the whole system. Here’s some things to use to help with …

This week on the podcast, Chris Elmore and Chris Loudermilk discuss all things pricing. Many technicians have issues with pricing or presenting what they perceive as expensive repairs or replacement options. In this podcast, Chris and Chris talk about the reasons you probably might think this. They’ll also give you some suggestions for overcoming these …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/112_-_The_Language_of_Sales_Part_Deux_-_5820_9.16_AM.m4a” ] This week on the podcast, Chris & Chris continue their discussion on the Language of Sales. There were lots of requests for more on this topic. Here’s how they broke it down: Technical Excellence Know you stuff! Be sure you are an expert on the products and services you are recommending. Try …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Inside_the_Mind_of_Loudermilk_-_43020_4.49_PM.m4a” ] This week on the podcast, we take a trip into the mind of Chris Loudermilk. Chris Elmore (the host) gave Chris Loudermilk (the sidekick) the opportunity to choose three topics to discuss. Here’s what they discussed:  Mindset Loudermilk thinks mindset is the most important thing to get right. He always has a …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/110_-_THE_LANGUAGE_OF_SALES_AND_SERVICE_-_42320_10.08_AM.m4a” ] When you think of the language of sales, you most likely think of scripting or words that you use. While these are very important tools to help you learn, the language of sales is more about what isn’t said than the words that are used. On this week’s podcast, Chris Elmore & …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/109_-_Whats_Different_but_Whats_the_Same_-_4920_2.34_PM.m4a” ] This week on the podcast, Chris Elmore and Chris Loudermilk continue their conversation about the response to the coronavirus. This week they focus on what has changed but also what has stayed the same.   What has changed is the way we greet and interact with our customers. Most companies have implemented “no …

This week on the podcast, Chris Elmore and Chris Loudermilk discuss the most current event – the Coronavirus. They give their insights and what they recommend form a customer service perspective. Remember that this is just opinion based on experience. It isn’t intended to replace your company policy or any other authority. Here are 5 …

This week on the show, Chris and Chris resume their talk about the second P in PRESS PLAY, Prescriptions. Any time you ask a customer to buy from you there is the possibility of objections. Here is the process for understanding and handling objections: [smart_track_player url=”https://traffic.libsyn.com/toddliles/Prescriptions_Part_2_-_Handling_Objections_-_3320_1.04_PM.m4a” ] Reasons for Objections Objections happen naturally because of …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Outbound_Calling_or_CSRs_-_21420_12.00_PM.m4a” ] This week, Chris Elmore and Brandy Loudermilk discuss Out-Bound Calling. This podcast has elements for managers, CSRs, and technicians. Here’s the things you should know before making outbound calls: The Customer Already Knows You Many CSRs have fears associated with making out-bound calls. These fears stem from the personality profile that many …

This week on the show, Chris and Chris talk about the second P in PRESS PLAY, Prescriptions. Presenting your findings and offering the right solutions is critical. Here are the critical points about Prescriptions discussed on this week’s podcast.  [smart_track_player url=”https://traffic.libsyn.com/toddliles/104_-_Prescriptions_-_21020_3.23_PM.m4a” ] You must acknowledge that your customer is in a forced buy You are …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Jack_Arnold_Client_Profile_-_Audio_-_2320_11.34_AM.m4a” ] This week on the show, Chris Elmore talks to Jack Arnold in studio. You’ve heard about Jack many times before as we have tracked his journey, but this is the first time you’ll actually see him! Jack recounts where he started his journey with Service Excellence Training. He updates everyone on his …

This week on the podcast, Chris Elmore talks to Vicki Suiter, founder of Suiter Business Systems and author of The Profit Bleed: How Managing Margin Can Save Your Contracting Business. Vicki has been helping businesses stop the bleeding for over 30 years. They discuss how you can create a culture that attracts and retains great people. …