Windshield Time Episodes

[smart_track_player url=”https://traffic.libsyn.com/toddliles/101_-_Performance_Pay_-_12020_3.12_PM.m4a” ] This week on the podcast, Terry Barrett Joins Chris Elmore to discuss Performance Pay. This remains a controversial topic for most everyone in the trades mainly due to the uncertain nature of it. Many companies implement performance pay for any number of reasons, but mostly because of an issue they are having. …

In this episode of Windshield Time, hosts Chris and Chris continue their conversation about DiSC profiles by going in depth into the High D Profile. The High D Profile stands for Driver and is one marked by being dominating and decisive and working with them can be a unique challenge for those in the home …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/100_-_PRESS_Before_You_Can_PLAY_-_System_Diagnostic_or_System_Design_-_11020_10.20_AM.m4a” ] This week on the podcast Chris & Chris finish the PRESS Before You Play series with System Diagnostic or Design. During your system Diagnostic or Design, you have a chance to build great value with your customers by inviting them to participate, being thorough, and letting them see that you know what you’re doing.  Being …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/PRESS_Before_You_Can_PLAY_-_Settle_Anxieties_-_1-13-20_12.01_PM.m4a” ] This week on the podcast, Chris & Chris continue the PRESS Before You Can PLAY series with the first S – Settle Anxieties. Clients have unspoken questions about you, your company, what you will do, and the pricing. These unspoken questions create anxiety for the customer. An anxious customer is guarded and …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/98_Chris__Todd_New_Years_Resolutions_-_123019_10.31_AM.m4a” ] This week on the podcast, Todd Liles joins Chris Elmore to discuss New Year’s Resolutions. The word resolution is defined as “a firm decision to do or not to do something.” All of us have made those firm decisions to do something or not do something, especially at the beginning of a …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Chris__Chris___Evaluate_-_122619_11.05_AM.m4a” ] This week on the show, Chris & Chris continue the series PRESS Before You Can PLAY with the E – Evaluate with Questions. Asking the right questions upfront is one of the best tools you have for finding the customer’s value points. It’s also one of the most overlooked. You should take …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Chris__Chris___Relationship_-_122019_10.09_AM.m4a” ] On this podcast, Chris & Chris continue the series, “You have to PRESS before you can PLAY”, by discussing the R – Relationship Building. Building a relationship is key to the process. Even though it comes early in the process, Relationship Building is something you must continue to do throughout the service …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/PRESS_Before_You_PLAY_Prepare_-_121319_9.03_AM.m4a” ] On this week’s podcast, Chris & Chris continue to go through “PRESS before you PLAY”. They discuss how to be prepared with M.A.G.I.E.   Mindset You must start your day with a positive mindset or attitude. Always remember that if you think you will have a bad day, you probably will. If …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/The_Holiday_Season__-_12619_8.36_AM.m4a” ] The Holiday Season places additional stress on your customers, your team members, and on your business. This week Todd Liles, Brandon Cockrell, James Walker, and Brandy Loudermilk host a special episode of The Service Contractor Radio Show.   In this episode the team discusses the following holiday stressors that they see in their clients.   Homeowner Stress …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/PRESS_Before_You_PLAY_-_112219_9.13_AM.m4a” ]   On this podcast, Chris and Chris discuss why you must “PRESS” before you “PLAY”. This means you have to earn the right to ask the customer to buy. Earning the right to ask for more means doing the things that show you are an expert that the customer can trust. To …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Overcoming_Fears_of_Selling_-_111519_8.30_AM.m4a” ] On this podcast, Chris Elmore and Chris Loudermilk talk about how to overcome your fears of selling. Most of us sell something in our daily lives. Even when we were babies, we had to sell someone on feeding us when we were hungry, holding us when we were fussy, and changing our …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/You_Should_Offer_Options_-_11819_7.32_AM.m4a” ] In this episode of the Service Contractor Radio Show, Chris Elmore and Brandon Cockrell discuss the importance of offering your repairs or replacement solutions in a cumulative options format. For years, in the plumbing, electrical, and HVAC trades we’ve been offering options in one form or other. Chris and Brandon give their …