Windshield Time Episodes

On this episode of the podcast, Chris and Chris talk about something that makes everything fail eventually: Age and lack of maintenance. It’s a concept everyone understands – if you don’t do maintenance, cleaning, adjusting, and testing on a regular basis, things breakdown and wear out. Whether its a car, an HVAC system, an electrical …

This week on the podcast, Chris and the Assistant to the Host, Chris Loudermilk discuss the FU – Follow Up game. You must have a great FU game to be great at converting opportunities. We all know that some opportunities don’t get done in one visit. Following up is crucial and you must have a …

In this throwback episode of the podcast, Chris & Chris discuss what it means to know your worth, become a better provider and how to come into your own as an expert consultant. Are you an expert? Chris & Chris talk about experts and what it takes to be considered an expert. Most of you …

Today on the podcast, Chris and Chris talk about making a great case for the customer to take your professional recommendation. Just like Tom Cruise in the movie A Few Good Men, you have to bring together seemingly insignificant and disconnected facts to make a great case and win over the jury. In the movie, Cruise’s character …

In this episode, Chris & Chris discuss prescriptions. A friend of mine once told me, “Doctors are just technicians that work on people.” This got me thinking a lot about what we do and how it is very similar to what a doctor does when you go on with an issue. Specifically, today we discuss …

This week on the podcast, Chris Elmore and his everlasting forever sidekick, Chris Loudermilk, introduce you to the newest Service Excellence Training team member, Kenny Smith. Kenny brings a wealth of experience from another service trade, the landscaping business. Kenny spent many years owning and operating a landscape management and installation business with his wife, Paula. From that experience, …

This week on the podcast, Chris & Chris discuss how to convert the one-time tune-up or inspection. It’s an old strategy used to attract new customers with a low-cost one-time tune-up or inspection. Most techs don’t like doing these especially when its busy. But these one-time tune-ups build business and provide great opportunities. Here are …

Today on the podcast, Chris Elmore and his sidekick, Chris Loudermilk, discuss what “professional” means in the trades. While it can mean something different to everyone you ask, the guys give their opinion on what “professional” means to them.  Being a Student Are you constantly learning about your trade? Not just the technical but also …

Special Edition Podcast: Interview with Mark Stepowoy In this special edition of The Service Contractor Radio Show, Todd Liles interviews Mark Stepowoy, owner of 24 different Roto-Rooter franchises across the midwest region of the country. In this interview, Mark discusses his humble beginnings and his success as a business owner.  Humble Beginnings As a self-described …

Don’t Be “That Tech” This week on the podcast Chris Elmore and Chris Loudermilk talk about “That Tech.” You know who we mean. Hopefully, it isn’t you. That tech is the one with the bad attitude about everything. Listen to this week’s show for a passionate discussion about “That Tech.” Don’t be that tech.  Download …

This week on the podcast Chris Elmore and Chris Loudermilk discuss needs versus wants. You have to be good at recognizing the difference and identifying both with your customers. The guys talk about the differences between needs and wants, how you uncover both, and presenting both.  The Differences Between Needs and Wants  When we think of …

On this week’s podcast, Chris Elmore and Chris Loudermilk discuss repair versus replace. This can be a controversial subject depending on where you are on the spectrum from “fixing it until you can’t” and “replacing it as soon as it can be.” Chris & Chris will tell you where it makes sense to have that …