Windshield Time Episodes

[smart_track_player url=”https://traffic.libsyn.com/toddliles/5_Training_Myths__-_41819_8.37_AM.m4a” ] In this episode of The Service Contractor Radio Show, Chris Elmore and Chris Loudermilk break down the 5 Myths of Training. Each of these myths can cripple your training objectives and hold your team back from having their best year ever. 1: Scripts are gospel, not guidelines. Robots do not make good …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Building_Value_in_Your_Business__-_32119_8.26_AM.m4a” ] Do you have an exit strategy? This podcast is all about things you should be doing now to build the value in your business. These three items will help you get what you want out of your exit. Start with the end in mind If you don’t know where you’re going how …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Top_5_Things_Techs_Hate__-_22819_7.31_AM.m4a” ] This podcast is all about the things that drive technicians crazy. Chris Elmore, Chris Loudermilk, and James Walker discuss ways to handle each of these challenging homeowner behaviors. 1. The homeowner researching while you are working. To handle this, be honest, upfront, and prepared to answer questions. Make sure that you do …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/James_Walker_-_21419_10.04_AM.m4a” ] This episode is hosted by Chris Elmore and James Walker. We are excited to bring James onto the Service Excellence Team. Here is what you will hear in this episode. – Introduction to our newest Business Coach, James Walker. – How to implement the hiring process and why it is valuable. – …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Dave_Marquez_-_2719_8.45_AM.m4a” ] In this podcast, Todd Liles and Toby Brodie talk with Dave Marquez about his 50 years in the Plumbing, HVAC, and Electrical fields. Dave has owned his own company for 39 of those 50 years.   Dave says one of his keys to success is a life-long devotion to training. From his …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Project_-_13019_6.57_PM.mp3″ ] In this week’s episode, Chris Elmore and Chris Loudermilk share the Top 5 Things the Best Techs and Salespeople do Every Time. These come from their experience in the field and on ridealongs from all over the country. Our best people in home service and sales do these things on every call. …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Leave_Value_on_Table__-_12519_7.31_AM.m4a” ] In this week’s podcast, Chris Elmore and Brandon Cockrell discuss some ways you might be leaving value on the table. These ways include: Using Minimizing Language – Do you minimize the value of your solutions or products by using minimizing language to deliver the bad news? Assuming Value – Do you assume …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Dont_Fix_it_with_Your_Mouth_-_11119_8.45_AM.m4a” ] While doing Technician ride-alongs, I’ve noticed a trend. This trend is worrisome. Why? Because it’s costing Plumbers, Electricians, Roofers, and Techs personal income. This trend is plummeting Closing Percentages, Average Tickets, and Client Satisfaction. I really hate this trend, because I want tradespeople to be their best! In this podcast, I am …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Amazon_Objection__-_1319_7.49_AM.m4a” ] 20 Years ago, homeowners did not have access to parts and prices in the palm of their hand. However, now that is not the case. Homeowners can look up parts and prices while you are in the home or even after you leave. This leads to what we call the Amazon Objection. …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/IAQ_with_Tom_Hartnett_-_122718_8.25_AM.m4a” ] In today’s podcast, I have guest Tom Hartnett on as an IAQ expert. Tom works as a trainer and sales rep for Dynamic IAQ. I had Tom on the show because I had a few questions that I needed answers on. Questions like: What are “scrubbers?” Is humidity control cost-effective up North? …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Pet_Peeve_-_122018_7.56_AM.m4a” ] One of my biggest pet peeves is a waitress with no pen or pad to take my order. It’s one thing when it’s just me at the table, but when my family is with me, I just know this isn’t going to turn out well. I feel just about the same way …

[smart_track_player url=”https://traffic.libsyn.com/toddliles/Selles_Podcast_-_12618_7.57_AM.m4a” ] In this podcast, we will be honoring the memory of one of my earliest mentors. Her name was Virginia Selle, and she was 95. She came into my life when she was 75, and I was 19. Mrs. Selle became my mentor in a moment of great crisis. She stepped in at …