Service Excellence
Business Coaching for Home Services
There are four main areas of importance to every service technician and sales technician working in the independent contracting industries of HVAC, plumbing, and electrical. Each of these skill sets …
When effective qualify skills are utilized during technician -client interaction with prospective clients, then it allows technicians and CSRs to successfully meet needs and uncover wants.
The average service technician is overweight, stressed out and fueled by caffeine. Coffee, cigarettes and energy drinks have replaced the staple of a good breakfast and rest. This unhealthy …
In the home services industry, we perform important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our skills keep homes running smoothly all year round. BUT that doesn’t …
In the home services industry, Service Excellence Training performs important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our trade skills keep homes running smoothly …
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In …
You started trade school with the end goal in mind: to start your career as a plumber, HVAC tech or electrician. However, you may have heard how difficult it is to find a job after graduation. This …
Just because you can produce the big numbers at your home services company doesn’t mean you have to be loud and prideful about it. If you’re a superstar, someone may have told you that arrogance is …
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
The “I need to talk to my spouse” response is near the top of the list of tough objections salespeople and technicians face in the field. This is such a tough sales objection because the salesperson …
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
5 Keys on Leading Training from a Navy Seal In 2002, I was responsible for training a group of older technicians. I had limited skills compared to the rest of the team. I also had limited life …
In this episode of The FireStarter Podcast, your host Todd Liles interviews Service Excellence’s very own coach, Mike Drenk. Mike Drenk has spent over 25 years coaching, teaching and leading in one …
What is a Company Culture? The common denominator for all small businesses is they are trying to turn a profit. The amount of profit can be different, but all businesses must produce a profit in order …
As CSRs, you have the privilege and the responsibility to set the tone for how a client feels about the company you work for and represent. What first impression are you giving your clients? Do they …
“No” distinctly says, “Not you” to the salesperson. Rather than seeing that rejection as one of the project or the quote, many salespeople see that as a personal rejection due to a failure in their …
Are You Ready To BOOST Your Average Ticket Price? These scripts are going to make you more money. If they don’t, then I’ll give you a full refund. Put them to use, and these $17 …
In this industry, not all client relationships will work out. That’s just how it is. That doesn’t make it any answer to terminate your services with a client. I once had a client that I …
Introducing new products to your business can really boost profits. New product launches can also cost you a ton of money! Why? Because new product launches can distract your people from the core of …
You may be in the plumbing, electrical, roofing, or air conditioning business, but that is not the core of your business. The core of your business is customer service. You are a customer service …
The seasonality of the air-conditioning business creates huge problems for many technicians. The biggest of these problems is being laid off when the season slows down. It has been estimated that 30% …
As Christmas comes barreling towards us, the pile of Christmas movies to watch grows bigger. One of my favorites has always been A Wonderful Life. However, it can be difficult to watch sometimes as …
Our dynamic duo, Chris Elmore and Chris Loudermilk, have been entertaining us for so many months on their weekly podcast — Windshield Time. That time spent driving between calls doesn’t have to be …
