Interview with Stacie Feller
Welcome to The FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
Blog
Interview with Landon Brewer
Welcome to The FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical …
Interview with Aaron Wynn
Welcome to The FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical …
Interview with Steve Egner
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical …
Interview with Ryan Chute
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
Interview with Brian Porch
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical …
6 Ways To Prevent Side Jobs
Side jobs are the little secrets of service techs and plumbers. Business owners hate them, and many techs depend on them for extra income. There are reasons why techs do side jobs. Those reasons …
Interview with Ben Hubbert
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
Success Is A Product Of Hard Work
Whether in the independent contracting world, personal life, spiritual matters, or new entrepreneurial adventures-- success is a result of persistent hard work.
“There is no royal, flower-strewn …
The 4 Most Important Skills For Success In Sales
When a technician feels confident is his ability to listen, ask questions, close, and communicate then he will be able to provide service excellence as well as jumpstart his success in sales.
The “I Want To Think About It” Sales Objection
When your client tells you, “I want to think about it,” what is really being said? Are they really going to contemplate your offer and then agree to meet again for the follow-up? Or are they objecting …
Interview with Al Levi
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
How To Win The Sale On The Follow-Up
You have clients that will absolutely not buy from you on the first visit. In a world that demands a “one-stop close,” this can create a lot of stress for you and your client. That stress is …
How To Overcome Holiday Objections
The winter holidays are right around the corner, and we all know what that time of the year brings with it. Objections! Yes, ‘tis the season for the holiday objection. Once a year, your client gets to …
Overcoming Common Sales Obstacles
Learning to overcome obstacles within the sales process is a key component to success inside of every independent contracting company.
Objections And The Inquisitive Customer
There’s a misconception that inquisitive customers are trying to trick you or don’t trust you. Let’s be clear: if you don’t work with the customer in a way that fits their needs, you actually will …
Parallels Between Technicians and Doctors
Do you ever stop to think, “How can this client not want what I’m recommending?” It’s an interesting question, isn’t it? Sometimes the best-looking solutions have little to no value for your client …
Interview with Stephen Moore
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
7 Ways A CSR Can Be More Successful
Customer service representatives (CSRs) are the true front-line of any service company. For a Tech or Sales pro to even reach the front door, it takes a CSR to first book the call. So, it’s important …
I Need To Get 3 Bids
If you’re a service tech or a salesperson, then you’ve heard the dreaded, “I need to get 3 bids” sales objection. What you may not know is just how awesome this is for you! No, I’m not kidding. The “I …
The 5 Ways To Lose Money With Flat Rate Pricing
Flat rate pricing has been around in one form or another for more than 30 years. I remember using flat rate in 1985 as a helper. Every company I was with as a tech used flat rate of some type. From …
6 Keys to Low Pressure Selling
“No pressure selling” has become a buzz phrase for trainers, but at Service Excellence, we think a little differently. There’s no such thing as “no pressure selling.” There may be “no pressure …
Maintaining the Ethics of Commission-Based Service Techs
As sales trainers and business consultants, paying commissions is one of our first suggestions when discussing pay structure. Paying commissions is a very natural way to keep plumbers and HVAC …
Interview with Mike Hyde & Chris Loudermilk
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
