Motivation in the workplace is not just a nice “perk” that some companies choose to embrace and others choose to negate but rather it is an integral part of a successful independent contracting company and a successful company team. Encouragement and motivation in life, overall, is a vital component for achieving goals, planning for the future, and attaining success.
What is so interesting about motivation is that it is a strong driving force that is built into every person’s core. This concept can be exemplified through Abraham Maslow’s (American Psychologist and Professor) Hierarchy of Needs Theory that he proposed in 1943. His theory states that every individual has Low-order needs (physiological needs such as shelter and food as well as safety needs) and High-order needs (social needs, esteem needs, and self-actualization needs). Maslow explained that, “Individuals are motivated by unsatisfied needs. As each of these needs is significantly satisfied, it drives and forces the next need to emerge.” When lower-level needs are satisfied it allows individuals to further discover their greater potential for success. This heavily relates to the importance of motivation for managers, technicians, CSRs and dispatchers working in independent contracting companies in the industry of HVAC, plumbing, or electrical. When an employee has Lower-order needs met such as; feeling safe and having a home, only then will they be mentally prepared to achieve their next goal. Providing work is a means to meet lower-order needs and when those basic needs are met then coworkers will have the right mental vision to grow the company, grow in their position, and work as a team to achieve companywide success.
While motivation is a natural behavior that prompts purposeful action towards reaching our next goal, it also gives us the right mentality for success. Thomas Jefferson said, “Nothing can stop the man with the right mental attitude from achieving his goal; nothing on earth can help the man with the wrong mental attitude.” Motivation helps to create the positive mental attitude that we need in order to reach our goals:
–Motivation helps us to see beyond the present– Motivation is what causes us to act and causes us to maintain goal-oriented behavior. While sometimes in life we have to “muscle through” difficult situations without being thoroughly inspired, it is motivation that causes us to see success and opportunity beyond our present situation. Because of this motivation, we push through and continue on. When we see the greater purpose that we are working towards, it helps to set our priorities in order as well as encourages us to strive to do our best on every task that we undertake.
–Motivation helps us see that we can reap potential benefits– Motivating others and ourselves requires energy but it is energy that is spent in hopes that it will come full circle and be repaid by causing a positive chain reaction of achievement and success. In the long run, the effort and time that we put into motivating will produce amazing results in the form of company growth, leadership and team development, or increased ability to sell and interact with customers. These benefits of motiving others and ourselves propels us to work harder and keep our eyes focused on each task at hand while also on the greater purpose of the end result.
Motivation is important for every branch inside an independent contracting company team. There is nothing wrong with stepping back and refocusing your sense of motivation on a personal level and a company level. Only when the leaders in a company have a true and refreshing dose of motivation can the positive benefits flow to other areas in the business. Here at Service Excellence Training we would love to help you grow your sales, leads, and retention but we would also love to be a source of encouragement for you and your team. Thank you for following S.E.T.’s weekly posts. Here are Service Excellence Training, we turn learning into earning!
-Resource curated by Whitney Stewart of Service Excellence Training.