Why Should You Hire a Coach?
In the hustle-bustle of daily life, we are often just trying to make it to the next day. We get through work and we go home. Rinse and repeat. It’s so easy to get sucked into this cycle and forget to …
Articles
Ride-Along Interview: Chris Elmore
Sitting Down with Chris Elmore Welcome to the first-ever Service Excellence Coach Ride-Along interview. In this interview, Katie Stone, from our strategic partner, Leadhub, sits down with Chris …
A Story of Radical Transformation
In the home service industry, there are countless stories of hardship and self-determination. It’s not easy to start a business, and it takes a lot of power and fortitude to bring your business to …
Our 21 Best Pieces Of Content For Home Service Business Owners
When it comes to home service businesses, there are so many things to write about. From handling sales objections to ethics discussions and business management, Service Excellence Training has tried …
Service Excellence Has Rebranded
We’ve rebranded! Service Excellence Training is officially rebranding to Service Excellence. We are updating our logos, tagline and website as you can see on this webpage. In this blog, I’ll explain …
Your Candidate Lost, Now What?
I’m writing this at 7:35 am on November the 3rd. Which means I have no idea if your candidate won or lost. What I do know, is that some people are going to very happy with the election results, and …
When is it Time to Hire Your Next Tech?
One of the main questions that always comes up in a growing company is: “How do I know WHEN it’s time to hire my next technician?” It’s an important question to know how to answer. Often the …
You Don’t Have to Scam to Win
Ethics Lessons From Children I recently experienced a teachable parent moment with my nine-year-old daughter, Willa. It was her first ever experience getting scammed. She was playing a multiplayer …
Why We’re Cancelling August Classes
Service Excellence Training is Pivoting Unfortunately, we’re not in control of everything. With the surge of coronavirus cases in Texas, local authorities are continually reducing the size of groups …
The 4 Big Keys of Analyzing Sales Data
Everybody wants to increase their revenue and profitability. And who doesn’t? If you increase your business’s revenue and profitability, that means everyone is taking home more money. With the 4 Big …
The Service Excellence Training C.A.R.E.S Plan
The C.A.R.E.S program is a brand new Discount Program that meets you where your needs are right now! It’s a pretty great program for new and current members, and you can hear all about it in …
How to Reduce RISK to Boost Results
Reducing Fear and Boosting Your Closing Rate You have to find a way to remove risk from a situation in order to make a sale. Removing risk from our sales process is something we’re familiar with. …
Coronavirus Can Bite Me
COVID-19 Can Bite Me As CEO of Service Excellence Training, I, Todd Liles have decided that COVID-19 can bite me. I’m sick of this disease disrupting our lives, so I am taking it upon myself to bring …
The Importance of Service, Safety and Trust
Service, safety and trust are three elements that make a home service business successful. Now, more than ever, these elements are important for your business. Watch the video for more advice during …
Take A Risk
Push Yourself In the video, Todd pushes himself to do something outside of his comfort zone. He pushes himself to lift weights that are heavier than what he’s used to, and he does it in front of a …
What Does An Entrepreneur Do?
Entrepreneurs are frequently defined as go-getters, ambitious innovators, risk-takers and all of those definitions are usually accurate, but entrepreneurs are also problem solvers. Right now, more …
Webinar: The Payroll Protection Program Part 1
As a part of the new legislation, the Small Business Administration (SBA) has created a nearly $350 billion loan program called the Paycheck Protection Program. This program is available to businesses …
Webinar: Motivating and Retaining People In a Time of Crisis
In this Webinar, Todd Liles is joined by Tim Boulden of Boulden Brothers and Daniel Johnson of Dial One Plumbing. Both Tim and Daniel are leaders in our industry and they are providing eye-opening …
Marketing and Advertising Advice During COVID-19
Communication is Key Now is a critical time to communicate with your customer-base the precautions your company is taking to combat COVID-19 and what your business operations will look like during a …
Weathering the Storm: COVID-19
As a business owner, confronting a situation as unique as COVID-19 is a challenge, to say the least. It’s important to stay up to date with the latest information from reliable news sources …
How to Protect the Health of Your Employees from COVID-19
Strategies To Prevent Employees From Getting Sick Now more than ever, it is important to advise your staff to be cognizant of their health. There are a number of steps you and your employees can …
Webinar: COVID-19 Response with Steve Egner
With all of the fear and misinformation surrounding COVID-19 and how to handle it, we partnered with Steve’s Plumbing to provide a free webinar to you about how to navigate your business …
Q&A: Replacement Leads
We recently received a question from a member of ours named Jason. Jason is a tech who wanted to know how his numbers compare to other techs in his position. We’re going to go over Jason’s numbers and …
A Response to CNBC’s List of Highest Paying Jobs Without a College Degree
This month, CNBC released its annual list of the top 10 highest paying jobs you can get without a college degree. The number one spot went to patrol officers with a median annual salary of $61,380 per …
