You have to find a way to remove risk from a situation in order to make a sale. Removing risk from our sales process is something we’re familiar with. For example, we currently have plans to host our live classroom training events in August. With the current state of affairs, we realize our clients might be reluctant to book tickets for our live classroom training events. That’s why we at Service Excellence Training are removing risk from our sales process. We have an agreement with the venue to refund cancellations and we are going to refund tickets if our clients are unable to make it.
It’s human psychology that people will not make a move if the benefit of gain doesn’t outweigh the fear of risk. People need to feel secure when they make their decisions and this applies to home services as well.
Another way Service Excellence Training is personally reducing risk right now is by implementing the C.A.R.E.S Program. This program provides subsidized funding for a multitude of training programs at Service Excellence Training, including our live classroom events and PACT 12.
With everything going on, it’s important that you are prepared to pivot. This means you need to be ready for anything, including economic turmoil, increased government regulations and the potential of second or even third waves of coronavirus.
Right now we’re helping HVAC owners understand and meet the 12 essential KPIs of running an HVAC business with the PACT 12 growth program. Don’t worry plumbers, electricians and roofers, your PACT 12 is coming down the road soon!
A proactive business is a successful business. That's why our team takes the time to make sure every client has a proactive, not reactive, business plan. Our strategies make your business run more smoothly and profitable.
Our training services help businesses identify and achieve their key performance indicators (KPIs). Whether it's increased revenue or higher satisfaction rates, our methods allow you to see immediate and continued results.
Our team of experts works hard to make sure your business gets personalized training. We'll work with your team one-on-one or in group settings to set and achieve your business goals. We develop training based on your goals!
We believe that people are the most valuable asset. We strive to provide outstanding benefits, life balance, leadership, and support to our team. We believe in helping people reach their greatest level of growth, contribution and satisfaction.