Service Excellence
Business Coaching for Home Services
As business owners, managers, technicians or whatever role you play, it’s easy to get burned out when you work so hard all the time. Grinding away at the job every week without anything to look …
If you walk around a college campus, you’ll likely spot credit card stands set up to entice students to sign up for credit cards. The professionals assigned to these booths know exactly how to draw …
For a lot of you, the beginning of summer means an increase in business and busy schedules for the whole team. In this time of absolute grind, it can be easy to overwork yourself and hit a wall. How …
Ride alongs, or skill observations, allow managers or trainers to go into the field with their employees to make sure that the company standards are being met. This tool can be extremely beneficial to …
As trainers or managers, our success is always measured by those who we train. What we teach to our trainees isn’t even necessarily the top priority when it comes to assessing what the team got out of …
If you’ve ever considered selling your business or have been approached by a buyer, you know the complicated thought process it takes to decide if it’s the right time to sell your company. …
What is the DISCover Profile and Insight Module? The DISCover Profile unlocks the 5 major components of your personality type and potential. Training Video Included This DISCover Profile comes …
Do you know what price conditioning is? Conditioning price into your customers’ minds means getting them used to the level of investment they are going to be faced with before telling them the final …
Have you ever been to a carnival or other event that had a big clear box full of money? People line up for their chance to step into the box, but when someone flips the switch all the money or coupons …
Many technicians and salespeople have trouble selling their customers a complete system as opposed to partial pieces or products. If you’ve ever struggled with this when you’re on the job, keep …
One of the most important rules of training is being able to take advice from people who have been in your shoes or know how to get you past the point where you’re at now. You need other voices – …
For those of you out there who are addicted to work, there’s an important lesson to learn about your limits. Whether it be personal desire, competition or the pressures of your colleagues, there will …
There is more to achieving success than reaching financial or physical goals. Competitive success does not guarantee happiness. When you don’t feel gratitude in your daily life, you’ll likely …
Like many of the best things in life, the most successful sales process comes in three parts. With all three of these sections mastered, your sales presentation will have the strength and clarity to …
Service Excellence Expands its Team by Hiring Mark Bruckbauer Bruckbauer is bringing over a decade of training and coaching experience to the Service Excellence team. Service Excellence has hired Mark …
As a person who speaks with and handles people in your career, understanding your customers, clients or employees is by far the most important skill you can have. You can have all the techniques and …
Getting to know Mark Buckbauer In the second ever Service Excellence Coach Ride-Along Interview, we welcome Mark Bruckbauer to the Service Excellence team. Brand Manager Katie Stone, from our …
A big part of the selling process is training yourself to view a sale in a way that helps you eliminate objections, build trust and ultimately seal the deal at the end of the interaction. One of the …
As owners and managers of home service companies, one of the most important decisions you make is choosing the right employees to hire. Your team represents you and your company every day to the …
As a technician, it can feel overwhelming to approach a customer in the mindset of a salesperson. Even with the right tools and knowledge learned from training it can be difficult to put your thoughts …
We all have those moments in life when we are offered a choice to be better. Sometimes they are big choices – choices that drastically change where we are in life. But most times we have to face a …
Well, it’s 78 degrees and absolutely gorgeous outside. Just a few short days ago it was 3 degrees in Texas and we had 10 inches of snow. Power in people’s homes was going out all over the state …
I have a story for you about a mindset that either makes a person a crook or a businessman. Mindset is the difference between being a crook and a businessman? How can that be? Okay, let me give you …
Okay, I got a story for you. It’s a marketing lesson that you can use in your business. And I’m going to use Hootie and the Blowfish as a reference point. Everyone knows who Hootie and the …
