Interview with Mike Hyde & Chris Loudermilk
Welcome to the Firestarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
Breaking Down the 4 Most Important Technician Skills
There are four main areas of importance to every service technician and sales technician working in the independent contracting industries of HVAC, plumbing, and electrical. Each of these skill sets …
How To Convert More Leads By Asking The Right Questions
When effective qualify skills are utilized during technician -client interaction with prospective clients, then it allows technicians and CSRs to successfully meet needs and uncover wants.
Burning Out Your Service Technicians
The average service technician is overweight, stressed out and fueled by caffeine. Coffee, cigarettes and energy drinks have replaced the staple of a good breakfast and rest. This unhealthy …
You’re Too Expensive
In the home services industry, we perform important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our skills keep homes running smoothly all year round. BUT that doesn’t …
I Can’t Afford That!
In the home services industry, Service Excellence Training performs important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our trade skills keep homes running smoothly …
Fun with New Team Members
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. In …
How To Get A High Paying Job After Trade School
You started trade school with the end goal in mind: to start your career as a plumber, HVAC tech or electrician. However, you may have heard how difficult it is to find a job after graduation. This …
5 Reasons Why Consistency Wins
Just because you can produce the big numbers at your home services company doesn’t mean you have to be loud and prideful about it. If you’re a superstar, someone may have told you that arrogance is …
Interview with Tommy Mello
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
Interview with Martin Pamensky
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
4 Keys To Winning The “I need to talk to my spouse” Sales Objection
The “I need to talk to my spouse” response is near the top of the list of tough objections salespeople and technicians face in the field. This is such a tough sales objection because the salesperson …
Interview with Kevin Doran
Welcome to the FireStarter Podcast, where your host and Service Excellence founder, Todd Liles, interviews owners and managers in the home services industry about stories of radical transformation. …
Interview with Mike Drenk
In this episode of The FireStarter Podcast, your host Todd Liles interviews Service Excellence’s very own coach, Mike Drenk. Mike Drenk has spent over 25 years coaching, teaching and leading in one …
The Wrong Reasons Why You’re Getting a “NO”
“No” distinctly says, “Not you” to the salesperson. Rather than seeing that rejection as one of the project or the quote, many salespeople see that as a personal rejection due to a failure in their …
4 Reasons to Fire Your Client
In this industry, not all client relationships will work out. That’s just how it is. That doesn’t make it any answer to terminate your services with a client. I once had a client that I …
5 Steps to Successfully Launching a New Product
Introducing new products to your business can really boost profits. New product launches can also cost you a ton of money! Why? Because new product launches can distract your people from the core of …
Hired in the Spring and Fired in the Fall
The seasonality of the air-conditioning business creates huge problems for many technicians. The biggest of these problems is being laid off when the season slows down. It has been estimated that 30% …
It’s A Wonderful Life, But A Terrible Business
As Christmas comes barreling towards us, the pile of Christmas movies to watch grows bigger. One of my favorites has always been A Wonderful Life. However, it can be difficult to watch sometimes as …
Interview with Steve and Rachel Egner
This episode of the FireStarter Podcast highlights Steve and Rachel Egner of Steve’s Plumbing in Lynnwood, WA. Todd Liles hosts this conversation that reveals the perseverance and hard lessons …
Interview with Billy Bostick
In the second episode of the FireStarter Podcast, your host, Todd Liles, interviews Billy Bostick of Pioneer Plumbing down in Houston, Texas. In this interview, you will learn about Billy’s rise …
Interview with Toby Tippets
Welcome to the first-ever episode of The FireStarter Podcast, where your host, Todd Liles interviews owners and managers in the home services trades and discusses stories of radical transformation. …
A Story of Radical Transformation
In the home service industry, there are countless stories of hardship and self-determination. It’s not easy to start a business, and it takes a lot of power and fortitude to bring your business to …
VIDEO: The 6 Keys to Recruiting and Retaining World-Class Talent
Having world-class talent is critical if you want to win big! To get world-class talent, you have to know what the talent desires. Recruiting and Retaining World-Class talent is the topic of …
