When is it Time to Hire Your Next Tech?
One of the main questions that always comes up in a growing company is: “How do I know WHEN it’s time to hire my next technician?” It’s an important question to know how to answer. Often the …
You Don’t Have to Scam to Win
Ethics Lessons From Children I recently experienced a teachable parent moment with my nine-year-old daughter, Willa. It was her first ever experience getting scammed. She was playing a multiplayer …
Why We’re Cancelling August Classes
Service Excellence Training is Pivoting Unfortunately, we’re not in control of everything. With the surge of coronavirus cases in Texas, local authorities are continually reducing the size of groups …
The 4 Big Keys of Analyzing Sales Data
Everybody wants to increase their revenue and profitability. And who doesn’t? If you increase your business’s revenue and profitability, that means everyone is taking home more money. With the 4 Big …
Avoiding the Cult of the Business Guru
Most businesses are not making the money that they wish. In fact, many businesses are running in deep debt. They have underperforming employees, poor systems and procedures, and pitiful …
The Service Excellence Training C.A.R.E.S Plan
The C.A.R.E.S program is a brand new Discount Program that meets you where your needs are right now! It’s a pretty great program for new and current members, and you can hear all about it in …
How to Reduce RISK to Boost Results
Reducing Fear and Boosting Your Closing Rate You have to find a way to remove risk from a situation in order to make a sale. Removing risk from our sales process is something we’re familiar with. …
Coronavirus Can Bite Me
COVID-19 Can Bite Me As CEO of Service Excellence Training, I, Todd Liles have decided that COVID-19 can bite me. I’m sick of this disease disrupting our lives, so I am taking it upon myself to bring …
The Importance of Service, Safety and Trust
Service, safety and trust are three elements that make a home service business successful. Now, more than ever, these elements are important for your business. Watch the video for more advice during …
Take A Risk
Push Yourself In the video, Todd pushes himself to do something outside of his comfort zone. He pushes himself to lift weights that are heavier than what he’s used to, and he does it in front of a …
What Does An Entrepreneur Do?
Entrepreneurs are frequently defined as go-getters, ambitious innovators, risk-takers and all of those definitions are usually accurate, but entrepreneurs are also problem solvers. Right now, more …
Webinar: The Payroll Protection Program Part 1
As a part of the new legislation, the Small Business Administration (SBA) has created a nearly $350 billion loan program called the Paycheck Protection Program. This program is available to businesses …
Webinar: Motivating and Retaining People In a Time of Crisis
In this Webinar, Todd Liles is joined by Tim Boulden of Boulden Brothers and Daniel Johnson of Dial One Plumbing. Both Tim and Daniel are leaders in our industry and they are providing eye-opening …
Marketing and Advertising Advice During COVID-19
Communication is Key Now is a critical time to communicate with your customer-base the precautions your company is taking to combat COVID-19 and what your business operations will look like during a …
Weathering the Storm: COVID-19
As a business owner, confronting a situation as unique as COVID-19 is a challenge, to say the least. It’s important to stay up to date with the latest information from reliable news sources …
How to Protect the Health of Your Employees from COVID-19
Strategies To Prevent Employees From Getting Sick Now more than ever, it is important to advise your staff to be cognizant of their health. There are a number of steps you and your employees can …
Webinar: COVID-19 Response with Steve Egner
With all of the fear and misinformation surrounding COVID-19 and how to handle it, we partnered with Steve’s Plumbing to provide a free webinar to you about how to navigate your business …
Q&A: Replacement Leads
We recently received a question from a member of ours named Jason. Jason is a tech who wanted to know how his numbers compare to other techs in his position. We’re going to go over Jason’s numbers and …
A Response to CNBC’s List of Highest Paying Jobs Without a College Degree
This month, CNBC released its annual list of the top 10 highest paying jobs you can get without a college degree. The number one spot went to patrol officers with a median annual salary of $61,380 per …
How To Use The Key Result Area and Accountability Form in Your Business
The Key Result Area Document is one of the most simple, and powerful forms you can utilize in your business. You will be able to copy a download of the document for your own use. I recommend …
Close More Calls From Professional Time Wasters
As a CSR Coach, I work with dozens of CSRs around the country. I was recently preparing for a coaching session by listening to calls from one of the many companies I train. As I scrolled through …
How to Create Your Own Repair vs. Replace Graph
What is a Repair vs. Replace Graph? A repair vs. replace graph is a graph that home service technicians and salespeople can use to communicate to clients when a product should be replaced or when it …
How to Use Public Recognition to Boost Performance
I recently attended an awards ceremony at my kid’s elementary school. I was very proud to cheer on both my son and daughter as they won awards and I could tell the kids who won awards were all very …
Overcome Objections with the Mirror Technique
How Mirroring Can Help You Overcome Objections In the home services industry, you have and will continue to receive objections from customers. It’s the reality of the industry to receive objections. …
