Hottest Interviews of 2021
Some of the most rewarding parts of Service Excellence are seeing our clients succeed and sharing our coaching process. We love to spread the message of radical transformation— both with clients and …
Top 5 Blogs of 2021
Service Excellence is dedicated to spreading as much knowledge about this industry as we can. That’s why we believe in providing free, online resources for all to explore and use in their personal and …
The First 3 Things To Teach A Salesperson
Here at Service Excellence, we practice what we preach. When we welcome a new member to our team, we go through some of the same processes to train and orient them as we advise our clients to do. …
Is Live Training Still Relevant?
In the past, it was almost unheard of for training companies to conduct their lessons remotely. Of course, with the advancement of technology, what was once impossible is now an everyday occurrence. …
Facing Fear — Don’t Be Afraid of Success
Owning a business can be scary. That’s just the truth of the matter. When you have to make big decisions for yourself and your company, it can feel like the weight of the world is on your shoulders. …
What Is Culture?
Many companies think that culture is meant for big companies that have huge employment groups, but it’s for all companies! The problem is that we often don’t really know what culture means. This …
There Is Not A College Loan Crisis
I am a big believer in the value of education. I believe, to some extent, that education should be universal. I do believe that higher education is more expensive than ever before. I don’t necessarily …
Selling Your Business The Right Way: Evaluate Yourself
If someone has offered to buy your business, congratulations! It means that you’ve caught the attention of the marketplace, which is a testament to your hard work and good reputation. Be excited, but …
Visit Us At Service World Expo 2021
Service Excellence is proud to be a part of Service World Expo on September 21-24 in Louisville, KY. If you haven’t got your tickets yet, pick them up here. Visit our booth for some putt-putt …
Selling Your Business The Right Way: Understand Your Buyout Offers
When an investor or another company is interested in buying your business, they will make you an offer. If you get to this point, it’s important to make sure you have considered the first two parts of …
Selling Your Business The Right Way: Establish Your Business’ Value
Many small business owners only start to consider selling their business when they get an unexpected offer for it. Suddenly, the idea is churning in your head, and you wonder what you might sell your …
Selling Your Business The Right Way: What’s Your Exit Strategy?
The best-case scenario for a business owner is to build your team, find a successful market and be able to turn the profit you want to. However, even after you accomplish all of these things, your …
Coach Ride-Along Interview: Matthew Barbosa
Welcome to another Coach Ride-Along Interview. This time, we’re interviewing Service Excellence’s newest coach, Matthew Barbosa. In addition to spending his life in the trades, Matthew has the …
Motivation Is A Balance
What is motivation? Motivation is the reason you act or behave in a certain way. In this industry, motivation is what keeps you on track to your goals and determines how successful you become. Whether …
Coach Ride-Along Interview: Dr. Kerry Webb
Getting To Know Kerry Kerry grew up in Texas, and loved participating in all outdoor hobbies such as fishing and hunting. After he completed school, he worked with non profit organizations for 20 …
Overcoming The Learning Gap
Imagine you are standing on the edge of a steep drop off. On the other side of a deep gorge, you can see an apple tree in full bloom. Clearly, you can’t reach the tree just by walking to it — you …
Persuading People Who Don’t Love You
As a technician, it can be easy to underestimate how little the world owes you. When you are training or communicating with fellow employees or your supervisors, you’re all on the same team. You all …
Why Team Members With A Weak CORE Underproduce
Do you have a team member that you know is capable of your performance standards, yet they consistently fail to hit the goal? Your team member is smart. Technically, the team member is well …
Helping The Competition
In every kind of business industry, there is a natural level of competition. Where you’ve recognized the need and provide a service, others have too. At times, competing businesses can get into …
Take Long Vacations, Even When You Feel Like You Can’t
As business owners, managers, technicians or whatever role you play, it’s easy to get burned out when you work so hard all the time. Grinding away at the job every week without anything to look …
3 Ways to Use Credit Cards Without Destroying Your HVAC Business
If you walk around a college campus, you’ll likely spot credit card stands set up to entice students to sign up for credit cards. The professionals assigned to these booths know exactly how to draw …
Energy During The Grind
For a lot of you, the beginning of summer means an increase in business and busy schedules for the whole team. In this time of absolute grind, it can be easy to overwork yourself and hit a wall. How …
3 Types Of Ride Alongs
Ride alongs, or skill observations, allow managers or trainers to go into the field with their employees to make sure that the company standards are being met. This tool can be extremely beneficial to …
Using The Learning Question In Training
As trainers or managers, our success is always measured by those who we train. What we teach to our trainees isn’t even necessarily the top priority when it comes to assessing what the team got out of …
