Don’t Let Fear Drive The Sale of Your Business
If you’ve ever considered selling your business or have been approached by a buyer, you know the complicated thought process it takes to decide if it’s the right time to sell your company. …
DISCover Personality Profile with Training Video
What is the DISCover Profile and Insight Module? The DISCover Profile unlocks the 5 major components of your personality type and potential. Training Video Included This DISCover Profile comes …
How To Price Condition Using The Investment Factors
Do you know what price conditioning is? Conditioning price into your customers’ minds means getting them used to the level of investment they are going to be faced with before telling them the final …
Your Money Machine
Have you ever been to a carnival or other event that had a big clear box full of money? People line up for their chance to step into the box, but when someone flips the switch all the money or coupons …
How To Sell Complete Systems Over Partial Systems
Many technicians and salespeople have trouble selling their customers a complete system as opposed to partial pieces or products. If you’ve ever struggled with this when you’re on the job, keep …
7 Training Program Mistakes & How To Fix Them
One of the most important rules of training is being able to take advice from people who have been in your shoes or know how to get you past the point where you’re at now. You need other voices – …
Work, Rest, Repeat
For those of you out there who are addicted to work, there’s an important lesson to learn about your limits. Whether it be personal desire, competition or the pressures of your colleagues, there will …
The Power of Gratitude
There is more to achieving success than reaching financial or physical goals. Competitive success does not guarantee happiness. When you don’t feel gratitude in your daily life, you’ll likely …
The Holy Trinity of Sales
Like many of the best things in life, the most successful sales process comes in three parts. With all three of these sections mastered, your sales presentation will have the strength and clarity to …
Introducing Mark Bruckbauer
Service Excellence Expands its Team by Hiring Mark Bruckbauer Bruckbauer is bringing over a decade of training and coaching experience to the Service Excellence team. Service Excellence has hired Mark …
The Buyer’s Quadrant
As a person who speaks with and handles people in your career, understanding your customers, clients or employees is by far the most important skill you can have. You can have all the techniques and …
Coach Ride-Along Interview: Mark Bruckbauer
Getting to know Mark Buckbauer In the second ever Service Excellence Coach Ride-Along Interview, we welcome Mark Bruckbauer to the Service Excellence team. Brand Manager Katie Stone, from our …
The Selling Process: Doors In A Hallway
A big part of the selling process is training yourself to view a sale in a way that helps you eliminate objections, build trust and ultimately seal the deal at the end of the interaction. One of the …
3 Golden Standards of Employment
As owners and managers of home service companies, one of the most important decisions you make is choosing the right employees to hire. Your team represents you and your company every day to the …
Be Courageous At Work
As a technician, it can feel overwhelming to approach a customer in the mindset of a salesperson. Even with the right tools and knowledge learned from training it can be difficult to put your thoughts …
Success Requires Discipline
We all have those moments in life when we are offered a choice to be better. Sometimes they are big choices – choices that drastically change where we are in life. But most times we have to face a …
Great Salespeople Are Time Travelers
Well, it’s 78 degrees and absolutely gorgeous outside. Just a few short days ago it was 3 degrees in Texas and we had 10 inches of snow. Power in people’s homes was going out all over the state …
Mindset is Everything
I have a story for you about a mindset that either makes a person a crook or a businessman. Mindset is the difference between being a crook and a businessman? How can that be? Okay, let me give you …
Hootie & The Blowfish Is Actually A Marketing Lesson
Okay, I got a story for you. It’s a marketing lesson that you can use in your business. And I’m going to use Hootie and the Blowfish as a reference point. Everyone knows who Hootie and the …
Why Should You Hire a Coach?
In the hustle-bustle of daily life, we are often just trying to make it to the next day. We get through work and we go home. Rinse and repeat. It’s so easy to get sucked into this cycle and forget to …
Ride-Along Interview: Chris Elmore
Sitting Down with Chris Elmore Welcome to the first-ever Service Excellence Coach Ride-Along interview. In this interview, Katie Stone, from our strategic partner, Leadhub, sits down with Chris …
Our 21 Best Pieces Of Content For Home Service Business Owners
When it comes to home service businesses, there are so many things to write about. From handling sales objections to ethics discussions and business management, Service Excellence Training has tried …
Service Excellence Has Rebranded
We’ve rebranded! Service Excellence Training is officially rebranding to Service Excellence. We are updating our logos, tagline and website as you can see on this webpage. In this blog, I’ll explain …
Your Candidate Lost, Now What?
I’m writing this at 7:35 am on November the 3rd. Which means I have no idea if your candidate won or lost. What I do know, is that some people are going to very happy with the election results, and …
