Every HVAC, plumbing, or electrical independent contracting company goes through “ups” and “downs” as well as different seasons of business but it is always important to remember that success is built day-to-day.  Success must be earned everyday through hard work and a passionate drive.  It is up to the leaders in a company to make informed decisions and set the pattern for success for their team.  In this clip, Howard Schultz, CEO of Starbucks, talks about how he had to revamp his company’s outlook and attitude for success.  Take a few minutes to get some great advice and encouragement from one business owner to another.

-Resource curated by Whitney Stewart of Service Excellence Training.