Windshield Time Episodes

Hosts Chris Elmore and Harold “J-Dub” James Walker Jr. explain the concept of 1% improvments, and why making them day in and day out compounds over time. They also pull from the James Clear’s book “Atomic Habits” to explore how you can implement this idea today! If you’re looking for a nugget of wisdom to …

Hosts Chris Elmore and Harold “J-Dub” James Walker Jr. explore why closing is the natural conclusion to a well executed sales process by making the interaction less transactional and more relational. If you’re looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step …

In today’s episode of Windshield Time, hosts Chris Elmore and Harold “J-Dub” James Walker Jr. dive into the LEAP method of handling objections, taking a hard look at the “asking questions” phase. They explore how asking great questions can build trust and credibility and often solve client anxities and issues. If you’re looking for a …

In today’s episode of Windshield Time, hosts Chris Elmore and Harold “J-Dub” James Walker Jr. explore the three ways customers spend with your company; money, time, and emotion. They discuss how these elements intertwine and affect the customer experience, emphasizing the importance of emotional connections in the transaction process. If you’re looking for a nugget …

In today’s episode of Windshield Time, hosts Chris Elmore and Harold “J-Dub” James Walker Jr. explore strategies to handle the objections you’re sure to face in the upcoming holiday season, and how Ralphine from “A Christmas Story” can help you overcome these obstacles. If you’re looking for a nugget of wisdom to up your service …

In today’s episode of Windshield Time, hosts Chris Elmore and Harold “J-Dub” James Walker Jr. discuss raising the customer’s awareness by utilizing the prescription pyramid to build a compelling case of services for the client. If you’re looking for a nugget of wisdom to up your service game, we may just have it here today. …

In today’s episode of Windshield Time, hosts Chris Elmore and Harold “J-Dub” James Walker Jr. differentiate between manipulation and influence in sales, emphasizing the need for authentic conversations and building context to create positive influence. They pose the question, “Is creating urgency ethical?” If you’re looking for a nugget of wisdom to up your service …

In today’s episode of Windshield Time, hosts Chris Elmore and Harold “J-Dub” James Walker Jr. discuss the slow season that trades businesses experience in the winter and how you can best combat it! If you’re looking for a nugget of wisdom to up your service game, we may just have it here today. Take one …

In today’s episode of Windshield Time, hosts Chris Elmore and Harold “J-Dub” James Walker Jr. explore the principles behind olympic weightlifting and how you can take these ideas into the home service field. Believe it or not, there are many similarities between these two worlds! If you’re looking for a nugget of wisdom to up …

In today’s episode of Windshield Time, Harold “J-Dub” James Walker Jr. finds his way back to the Windshield Time studio to rejoin co-host Chris Elmore. Today the duo discusses how to deal with awkard and exceptionally confrontational objections, like religion or politics, while in the home. Yikes! If you’re looking for a nugget of wisdom …

In today’s episode of Windshield Time, Chris Elmore is joined again by guest host and Service Excellence coach Matthew Barbosa. Today they discuss managing customer’s expectations, where they come from, and how to understand them. If you’re looking for a nugget of wisdom to up your service game, we may just have it here today. …

In today’s episode of Windshield Time, Chris Elmore is joined by guest host and Service Excellence coach Matthew Barbosa to talk about the importance of technicians caring for their physical and mental health. Guys in the field must take of themselves before they can adequately take care of the client, and today we talk about …