Growing a strong independent contracting company in the industries of HVAC, plumbing, and electrical depends upon building a sturdy base of loyal clients as well as loyal coworkers. Companies that emphasize the development of a strong company team can work together to bring both individual coworker success and company success. In our post today, we are going to explore a few of the important components that work to build a strong base of confident, knowledgeable, and loyal team members:
-Develop a positive company culture-
In order to grow a strong company team it is important that leaders and managers inside a service company continually work to search out, recruit, and hire outstanding potential service technicians, install technicians, sales technicians, CSRs, and dispatchers who will naturally aid in growing a positive company culture. But in order to recruit team members like this, your company must first be desirable to work for and be known as an uplifting place to work. Developing a positive company culture starts with the leadership inside the business then works its way down to all team members. Companies with a positive company culture embrace integrity, offer complete service excellence, and live by their operational and positive mission statement.
-Invest in strong training courses and resources-
A company’s investment in training resources and courses goes hand-in-hand with growing a positive company culture. When team members see that their company leaders are ready and willing to invest in training team members then they can begin to develop a stronger respect for the company, develop a greater confidence in their ability to do their specific job, as well as develop a positive and knowledge-oriented outlook while working in the field. Investing in team training classes is important to building a strong knowledge base but it is also important that companies work to make areas of their company building specifically for the investment of purposeful and adequate training time. For example, team members will see that training is important to their team leaders and company owners when they see that they have a quiet room devoted to training with nice electronic resources for training such as a nice projection screen and system. When companies invest in their members then they are working to develop confident team members and in the long run retain vital team leaders.
-Offer opportunities for friendly competition-
While it is so important to grow and maintain a positive company culture as well as invest in training, it is also important that team leaders plan friendly competitions to boost both sales inside the company and boost coworker confidence. These competitions can also be used to build team rapport and add fun to the daily routine inside a company. Adding prizes and rewards to the mix makes the competition even more interesting and enticing. Most team members like to face positive new challenges and put their new skills and knowledge to the test. By creating friendly competitions, team leaders work to build a more close-knit team and work to bolster team confidence as team members begin to increase their numbers for the month. Adding fun and stimulating components into the daily mix helps keep team members’ work and responsibilities interesting. In order to retain strong team members, a company must help to ensure that coworkers feel that their work is interesting, has purpose, and possesses challenges.
Building a strong base of loyal coworkers helps to grow the service excellence and stability of your HVAC independent contracting company. In our post today we explored three ways that companies can work to retain great coworkers by: developing a positive company culture, offering training resources, and creating friendly competitions. Thank you for following our weekly posts. Here at Service Excellence Training, we turn learning into earning!
-Resource curated by Whitney Stewart of Service Excellence Training