Inside every HVAC, plumbing, and electrical independent contracting company there is a heavy need for a strong-shared belief in company excellence and overall confidence in the independent contracting company team. In part one of this “believe it to achieve it” series, we explored the important aspect of trust and belief in each member of a company team. Today, we are going to jump into the imperative components of belief, dedication, and confidence in the independent contracting company system and independent contracting company mission as a whole:
Before an HVAC, plumbing, or electrical independent contracting company team can achieve business growth and market success, they must believe and live by their independent contracting company mission and values. The mission of an independent contracting company builds the sturdy foundation for which a thriving and expanding company can be built. When an independent contracting company’s mission is memorable, honorable, and achievable then it gives a business a boost in the direction of success and confidence. Both clients and coworkers want to be affiliated with a company that has goals that help to constantly improve the company rather than keeping it stagnant and their results immeasurable. When company leaders instill a strong independent contracting company mission from the very get-go, it creates opportunities for building a positive business reputation and creates ambitions that are measurable and memorable.
-Non-negotiable Action Steps-
Along with creating and maintaining a strong HVAC, plumbing, or electrical independent contracting company mission, it is also important for companies to focus on the important details that make up the company’s system and procedures. These steps can be labeled as non-negotiable action steps because they are procedures that should always be completed and are specifically designed for every process that could occur within an independent contracting company, from closing a sale with a client to filling paperwork in the office. These steps should be introduced and revisited regularly in a training environment for all existing and new employees in order to ensure that HVAC, plumbing, or electrical company leaders have made all company team members clear on the procedures. When a company has a set standard for all systems and processes within their company then clients will see outstanding company excellence and service excellence time and time again from a team and company leaders that believes in their company.
The above steps focus on the cut-and-dry components and values that make an independent contracting company function at its best; however, this third point deals with the feel and the environment of an independent contracting company that is successful. In order for team members to enjoy what they do and in return believe in their independent contracting company, they must feel comfortable in and feel that they are a part of their company culture. A positive company culture is one that embraces positive attitudes, encourages learning, and breeds creativity. Possessing a strong and compelling company culture is one component that can help a team get through difficult business seasons because it connects a company team and company leaders emotionally and on a personal level rather than just solely by graphs and numbers. A positive HVAC, plumbing, or electrical independent contracting company culture works to reinforce the constructive effects of both a company mission and company non-negotiables and helps to grow service excellence in their service company.
It is so important for company leaders, company team members, and clients to have a lasting belief and confidence in their service company. In our post today, we learned about three areas that can be grown and developed in order to gain a strong belief in a company and thus achieve greater success: company mission, non-negotiable action steps, and company culture. Here at Service Excellence Training, we love working with independent contractors to help them grow their independent contracting company and their teams. Thank you for following our weekly post. Here at Service Excellence Training, we turn learning into earning!
-Resource curated by Whitney Stewart of Service Excellence Training
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