Windshield Time Episodes

In this week’s episode of Windshield Time, Chris is joined by our NEW interim host, James Walker, to talk about being held back by fear of failure on the job while getting to know more about J-Dub.

On this special episode of Windshield Time, the Service Excellence team bids farewell to longtime friend and coach, Chris Loudermilk. Tune in to hear Chris and Chris reminisce and chat one last time.

It’s happened to all of us: the homeowner seems ready to close, and we’re giving them expert advice on the best choice. Then, out of the blue, they request three bids to see if they can get a better price on a home service repair or installation. These objections can sometimes be the most awkward …

  This week on Windshield Time, hosts Chris and Chris talk about DISC Profiles and Objections. By using the L.E.A.P. and STEAM techniques in conjunction with DISC profiles to understand customers and their behaviors, your technicians will increase their chances of successfully overcoming any objections. What is L.E.A.P? L.E.A.P stands for Listen, Empathize, Ask questions …

This week on Windshield Time, hosts Chris and Chris talk about how to present to different DiSC profiled customers. By using these strategies during the sales process, you will be able to enhance communication and understanding with the customers you serve. Identify The Top 3 Traits There are 3 traits to pay special attention to …

In this episode of Windshield Time, hosts Chris and Chris are here to talk to you about the High C Profile in their series on DiSC Profiles and how personality can impact how a customer sees you and how you can best interact with your customers. C in DiSC stands for Compliant and Compliant personalities …

In this week’s episode of Windshield Time, hosts Chris and Chris talk about the High S Profile in this continuing series about DiSC Profiles. The S in DiSC stands for Stable. They are known to be friendly, even-tempered, steady, and very generous to the people that they love. High S Profiles care deeply about those …

Is It About Perception? It’s easy to assume we know what the customer expects from service professionals, right? We’re late, dressed in t-shirts with holes in our pants – we don’t wear belts and the evidence shows every time we bend down. Or is that the case? If that image doesn’t appeal to you if …

In this week’s episode of Windshield Time, hosts Chris and Chris are joined by Service Excellence Training’s newest coach: Mike to talk about the High I Profile in this continuing series about DiSC profiles. The i in DiSC stands for Influencer and the Influencer profile very closely aligns with the Meyer-Briggs Extrovert archetype. Outgoing, verbose …

In this episode of Windshield Time, hosts Chris and Chris discuss DISC profiles and how they can benefit your business. A DISC profile isn’t always about personality but more about communication between you, your coworkers and your customers. Knowing this information will help you better understand your clients — from their greeting to how they’ll …

In this week’s episode of Windshield Time, hosts Chris and Chris are going to talk about ethics. Ethical situations may come up when a tech processes a home that may go against their moral values. Keep reading or tune in to hear about the ethics of sales. Ethics in Sales Sales should not be synonymous …

In this episode of Windshield Time, hosts Chris and Chris talk about practice and practicing one’s craft for service technicians, installers and the like. How do you practice technical skills? Practice anything that has not been performed in a while or if the methodology or technology has changed for the particular task. If there is …