Objections And The Inquisitive Customer
There’s a misconception that inquisitive customers are trying to trick you or don’t trust you. Let’s be clear: if you don’t work with the customer in a way that fits their needs, you actually will …
trust
How to Prevent False Claims with a Proper Visual Inspection
I read one of those online reviews that made my skin crawl. The homeowner wrote this review on Rip Off Report, an online watchdog website. The review questioned the integrity of the technician, …
To beard, or not to beard
The residential flat rate contractor has been told for years that, “facial hair should not be allowed in your company.” There have been a variety of reasons cited as to why techs, in-home …
A Positive Mental Attitude for HVAC Independent Contractors
HVAC Independent contractors that really love and invest themselves into their work and company naturally appeal to their clients. When we are in a career that we are passionate about then it is easy …
Success for Independent Contractors: Strategy and Character
The best leadership combination comes when leaders implement a large dose of personal integrity with a dash of business smarts. Norman Schwarzkopf (a successful former US Army General and Commander) …
Part 5-Overcoming the 5 Obstacles of Every Sale
Overcoming the “No Trust” obstacle centers around service excellence that is provided by dedicated and professional team members. Just like all five of the major obstacles, this obstacle is most …
Part 3- Looking Toward Leads: Referral Leads
Leads are an important part of client generation, increased sales, and overall productivity inside of an independent contracting company in the industry of HVAC, plumbing, and electrical.
Using Everyday Life as a Training Tool
It is amazing how small daily situations like these can teach you about what builds rapport and how these skills can relate to customer service in the field.
Building Service Excellence with Paperwork
Paperwork is a major part of the internal structure that gives an independent contracting company its shape, stability, and promotion of service excellence. In the industries of HVAC, plumbing and …
