How to Stop Unethical Customers
Unethical customers are going to attack your company. Sometimes this attack will come in the form of a dishonest online review. Other times, it will take the form of a client trying to convince you …
Service Techs
GAMIFY RESULTS, DON’T SELL THE MAN IN THE MIRROR
Kerry Webb and Toby Brodie are two of our new success coaches. Â We are in the office working on a new class. Â (Working title “The Business Series.) Â DISCOVER OUR CLASSES HERE Since I had them …
MY TOP 10 BLOG POSTS FROM 2016
Like most of my readers, I take the time to review the things that worked. Part of that review is to determine the Top 10 Post of 2016, and share the results with you. I’m often asked why …
6 steps to become a Jedi Service Tech
Luke Skywalker and the Service Tech share a common story. Both are heroes, and both had to overcome great odds to become Jedi Masters. As a kid, I loved Star Wars! I wanted to be Luke …
The Easy Choice Close
Mack Chambers just finished a $42,000 week as a selling technician.  October is a traditional slow month in his market.  So, this is huge for him!  When visiting with him, I asked “What was one …
How incentives ruin performance
The wrong incentive program will ruin a service tech’s performance. Â Spiffs, Commissions, and Free vacations can create a dangerously short-sighted system that actually reduces overall results. …
6 power tools every service tech should own
I remember my first trip to buy my service tools. It was awesome! Mike Bellissimo (my boss) walked me into the supply house and said, “Todd’o my boy, you’re not a tech if you …
11 Things to Know About Commission Based Pay for Service Techs
Commission based pay, also know as performance pay, has a mixed reputation. There are a lot of misconceptions, and downright lies being told about commission based service techs and companies. In …
