The “I Want To Think About It” Sales Objection
When your client tells you, “I want to think about it,” what is really being said? Are they really going to contemplate your offer and then agree to meet again for the follow-up? Or are they objecting …
sales objections
How To Win The Sale On The Follow-Up
You have clients that will absolutely not buy from you on the first visit. In a world that demands a “one-stop close,” this can create a lot of stress for you and your client. That stress is …
How To Overcome Holiday Objections
The winter holidays are right around the corner, and we all know what that time of the year brings with it. Objections! Yes, ‘tis the season for the holiday objection. Once a year, your client gets to …
I Need To Get 3 Bids
If you’re a service tech or a salesperson, then you’ve heard the dreaded, “I need to get 3 bids” sales objection. What you may not know is just how awesome this is for you! No, I’m not kidding. The “I …
You’re Too Expensive
In the home services industry, we perform important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our skills keep homes running smoothly all year round. BUT that doesn’t …
I Can’t Afford That!
In the home services industry, Service Excellence Training performs important work for our customers. Whether it’s HVAC, plumbing, electrical or others, our trade skills keep homes running smoothly …
4 Keys To Winning The “I need to talk to my spouse” Sales Objection
The “I need to talk to my spouse” response is near the top of the list of tough objections salespeople and technicians face in the field. This is such a tough sales objection because the salesperson …
10 Great Sales and Closing Lessons to Boost Your Results
Chris Loudermilk and Chris Elmore bring you 10 Great Sales and Closing Lessons. From the Holiday Objection “I will call you back after Christmas”, to “I did not budget for this and I have to buy …
How to Boost Motivation and Sales in 30 Minutes or Less
Today’s post is a recording of a Live presentation that Joe Person and I did on Facebook. I am absolutely loving this media form! It gives me an opportunity to connect with you in the social …
MY TOP 10 BLOG POSTS FROM 2016
Like most of my readers, I take the time to review the things that worked. Part of that review is to determine the Top 10 Post of 2016, and share the results with you. I’m often asked why …
Roleplaying the Sales Objection “We might be selling our home”
Readiness is key to survival. This truth is drilled in professional athletes and elite special forces. I believe the same is true for the Residential Sales Professional and Technician. You have got …
My #1 Rule for the Christmas Objection
Christmas is fast on its way, and that means one thing for the Service Tech – CHRISTMAS OBJECTIONS! Smart managers are addressing this concern early, and seeking resources to help their …
The 7 Sales Lessons of Dori
I often use movie clips and references in my Sales Training sessions. A movie clip can draw you into the scene, and quickly communicate a message. One of my favorite Sales Movies is …
Why did the client lose interest? – submitted question
Have you ever had a client that seemed highly interested, until the price came out? That happened recently to reader and HVAC Technician Fred Myers. He submitted the following question: I …
